Masala Express — Restaurant in Kortrijk

I am extremely disappointed with my the experience at Masala Express tonight. While the food itself is excellent, the delivery service was completely unacceptable. I placed my order at 7:00 pm on uber eats, and according to the receipt on the package, first photo, the food was completed at 7:54 pm, but it was not delivered until 45 minutes later, arriving completely cold. I tried contacting the restaurant multiple times, but only the first call was answered. I was assured the delivery would take 10 minutes, but this was clearly not the case. The most frustrating is the complete lack of responsibility and respect for the customer. The restaurant chooses to use its own courier instead of Uber Eats’ official delivery service, yet they failed to ensure a timely and professional experience. If a restaurant is going to handle its own deliveries, it should be done properly—not in a way that leaves customers waiting for hours with no communication It’s unfortunate because the food itself is great, but I cannot support a place that treats customers so poorly. I really sincerely hope the management takes this issue seriously and improves their delivery service. Until then, I will not be ordering...

I was pleasantly surprised by how good the food was! We ordered the chicken tikka masala, garlic naan and the beef king sandwich and we loved each one of the dishes. Best take away in...

Ordered online for take away. It got never delivered or they delivered it wrong. So I just paid for nothing to receive. They were also not friendly on the phone, said it was...