Vicolo Nostro — Restaurant in Região Imediata de São Paulo

Excellent atmosphere, beautiful decoration, but TERRIBLE service, the worst in the region.

Good food, nothing exceptional, small portions, and excessively salty both in taste and price.

This restaurant in the heart of Brooklin Paulista tries to pass itself off as an "Italian ristorante", it lives by the rules and tricks of the São Paulo restaurants from the 90s, even in the year 2023.

Throughout the whole time, the background music system never played anything Italian. The present international soundtrack is out of sync with the ambiance, and even Portuguese fado played.

They push the expensive "couvert" charge, only to remove it later in the middle of the meal, even when there's still an abundance of bread available.

Any person knows that in Italian culture, bread should remain on the table throughout the entire meal, as it symbolizes abundance.

They tried to remove my "couvert" 4 different times, and in one instance, they took away the butter, spreads, and oil, so that we, the customers, couldn't eat the "couvert" that was still available in the baskets. In the end, they even bothered us by offering to bring another "fresh" cover charge...

The reason is to bring a new set of bread baskets is to charge once again. This technique is old, abusive, and outdated.

The same happens with sodas and other drinks. In a completely unhygienic manner, the attendants, because they can't be called waiters, keep taking the customer's drink and pouring it into the glass every two minutes. Disgusting and repulsive practice, specially in the post-pandemic world. Again, the reason is to sell more drinks.

The restaurant staff is unbearable, annoying, and intrusive. They invade the customers' dining space, disrupting conversations in an attempt to push drinks, bread, and services that were not ordered.

Remember you will have to pay 10% for the BAD service.

When it's time to pay the bill, another absurdity: the waiter wanted to prevent us from taking a photo of the bill.

Can't recommend this place.

Regarding the parking, a well-known practice in Brooklyn is repeated here; when you hand your car key to the valet, your car will be parked on any street in the neighborhood, with the possibility of being stolen, vandalized, and fined as the area is a Zona...

Terrible experience. 5 errors in a row.

1- I ordered half of a white wine bottle, they brought only one glass 2- I asked to fix it, then they brought half of a white wine in decanter 3- I asked the bill, and they charged an entire white wine bottle. 4- I complained that I order only half of a wine bottle and they said no, you ordered 4 wine glasses. Then, I asked to talk to Maitre, and then he came and said that I ordered 2 half of wine bottle, and they charged a entire wine bottle because it was cheaper. Then, Maitre, and 2 Waiters in my table, saying that I ordered 2 half of wine bottle. I felt like a extortion. THE WORST THING THAT A CLIENT CAN EXPERIMENT IS TO BE RIGHT AND TO BE SAID THAT IT IS WRONG. I asked to talk to the Manager, he camed and right way said to charge only half of a wine bottle. 5- Maitre brought the bill an said: "are you saying my waiters are wrong? They have several trainings". Wow a bad experience, I was with my wife and my baby 7 months yeard old. Really terrible. The experience to order something, then it came wrong. In fact, another problem was that my main dish had just arrived and I did not have wine to drink with it. Then, at the end, the waiters and the Maitre were awful, 3 guys saying that you are wrong at the same time when you are right was the WORST experience that I had in a restaurant so far.

The food can be good, but it means nothing after an experience like this one.

I will never come back and will never recommend this...

Avaliação longa e detalhada, espero que seja útil.

Após uma extraordinária viagem à Itália, minha esposa e eu decidimos explorar restaurantes conceituados em São Paulo para matar a saudade da boa culinária italiana. Optamos pelo Vicolo Nostro para celebrar o Dia dos Namorados, e aqui está nossa avaliação sobre o local.

Estacionamento

O restaurante não possui estacionamento próprio e os valets estacionam o carro na rua, o que consideramos negativo. Optamos por estacionar nós mesmos e felizmente encontramos vaga facilmente.

Recepção e Espera

Ao chegar, recebemos uma comanda em papel, o que nos pareceu um retrocesso e desvalorizou a experiência esperada em um restaurante prestigiado. Isso resultou em uma espera desorganizada, com garçons aparentemente perdidos, precisando procurar clientes, o que contribuiu para um atraso de 30 minutos. No entanto, o ambiente era harmonioso e agradável, decorado com muitas plantas, o que ajudou a passar o tempo enquanto aguardávamos.

Serviço e Entrada

A entrada foi servida rapidamente, o que foi bastante positivo, especialmente considerando a data comemorativa e o restaurante cheio. A cordialidade dos garçons também foi uma experiência notável durante nossa visita.

Escolha do Vinho

Minha esposa pediu recomendação ao garçom para a escolha do vinho, porém ele não estava completamente familiarizado com as opções disponíveis. Posteriormente, solicitamos a presença do sommelier, que fez sugestões adequadas.

Pratos Principais

Após 35 minutos de espera sem qualquer sinal de nossa refeição, o maître veio à nossa mesa para verificar se já havíamos feito os pedidos, sugerindo um problema na comunicação interna. Após sua intervenção, os pratos foram servidos em 10 minutos.

Qualidade da Comida

A Carbonara mais se assemelhava a um spaghetti ao alho e óleo com molho branco, destacando-se pelo forte sabor de alho. O Pappardelle ao Ragu, embora bem temperado, tinha alguns excessos que comprometeram sua autenticidade.

Conclusão

Esta avaliação busca contribuir para a melhoria do serviço e esperamos que seja útil para outros clientes. A experiência foi decepcionante, e não estamos planejando retornar, considerando que há opções melhores em São Paulo em termos de sabor e atendimento. Dado que esta foi nossa primeira visita ao local, a decepção foi ainda...