Subway — Restaurant in Abbotsford

I often go this subway restaurant in weekdays, Generally, I receive a good service and Never had any issues. But today I went there with two of my friends we were going to have lunch. We waited in Line Up for 22 minutes from 1:13 PM till 1:35 PM. The person ahead of me she asked the server how many people on site working today and server said she’s by herself. I understand that if she’s working by herself, the service could be slow. But it was my turn, and there was no one behind me, She received one online Order approximately 10 minutes after I was in line already. When it’s my turn, she started to prepare that online order while I was on site waiting in queue for my turn.

When I mentioned, I’m getting late for my meeting and it’s my turn. The server’s answer was no I have to prepare the Online order first!!!!!!

When I asked why? Her answer was, “ Or else they will put Google reviews.”

I was very disappointed for 3 reasons :

Why there was only one person by herself in lunch hour ? Why there is no value of 3 of us friends time, While we were waiting in queue since last 22 minutes ? Isn’t this Subway restaurant supposed to be first come first serve ?

Finally, after wasting our time we walked out without having lunch. It would be highly appreciated if store manager or owner can respond back on this same review for all three of...

Made our sandwichs wrong and sloppy and driedup with barely no toppings and just sauce.. called to ask if we can get re made and they just argued , I then proceeded to ask where is the customer service at this restaurant or are we gunna argue that we are not wanting to eat our food because its not to standard the lady just refused to accept that we were unhappy and kept trying to say theres nothing wrong..

Customer service is supposed to be putting the customer first , and i dont complain much but like come on going to argue with me on the phone about if it was made right or that it had the correct toppings like really, re train your staff at this location because doesn’t make the owner or the management look good , ive worked in customer service for 11 years i never argue customers idk what the hell has changed but...

Awful customer service, could hear them (two female employees) making fun of the other customers in their language. (I can understand, but very minimimally speak it). I was appalled. I even went in as a celiac and was tomd by both employees different things and THEY started arguing with eachother saying every location allows this and we have to follow it etc... and the other girl kept saying no I don't want to, its stupid, I'm tired no, tell her it's unsafe or something, I want to go to the bathroom and on break. Will not be going back, I will recommend any other location. This isn't the first issues I've had or my family or friends have had here, after so many many many issues we give up. I was told by my friends to place this here so others are...