Tim Hortons — Restaurant in Abbotsford

Hi, I’m generally impressed with the food, service, and hospitality at this Tim Hortons location. However, today I had an unfortunate experience. I went in around 11:10–11:20 AM to get an iced coffee and a 10-pack of Timbits. I was using the survey offer for the iced coffee, which should have only cost $1, and I had a valid offer on my Tims app for the Timbits, which should have cost $2.50 after applying the discount. The total was supposed to be $3.50, but I was charged $5.38. When I asked for a receipt, the staff told me they didn’t know how to print one.

This was really disappointing, especially as I’ve been a Tim Hortons employee for over a year and know how everything should work. I believe they need to better understand the situation and improve...

1. the employees are incredibly rude. i have a naturally soft voice, sometimes the cashier will yell at me to speak louder. 2) A larger lady that works there rudely implies that she cant understand the language i'm talking in & to talk in English. EXTREMELY unprofessional and racy. 3) the line up takes over 30 minutes, ordering+receiving the order takes 10-15 minutes. 4) during the day they barely have any products on display, but in the evening (~7pm) suddenly they have every single bagel known to tim hortons. 5) the employees hate their life, and that feeling radiates so hard it makes you feel uneasy as f. All the negatives aside- on the days they aren't in a pissy mood, the food is...

The staff is very absent minded here and very unprofessional. Today I ordered bacon Farmers wrap and Waited for almost 10 minutes. Sandwich person was passing the orders without calling out the order details due to which someone else picked up my order. Another 10 minutes passed by and I asked the server about my order and she said that they already passed the order to me. It was really frustrating when I asked them to make my order and told them it’s their fault not informing customers about their orders and lady server refused to solve my issue and refuse to make my order again and didn’t even give me my hard...