Browns Socialhouse — Restaurant in Abbotsford

I’ve been to this restaurant before and enjoyed it, so my husband and I came back to catch the end of the Abbotsford Canucks game—with our baby.

My husband arrived first and ordered a beer. When I joined him a few minutes later and ordered a drink too, the server came back and asked only me for ID. I didn’t have it with me—which I understand can be an issue—but what didn’t make sense was the inconsistency.

My husband, who is younger than I am, wasn’t asked at all. He even offered his ID and asked if she needed it too. The server said nothing. No response, no explanation—just awkward silence.

For the record, I’m 30. But apparently, I give off “teenage mom with an older husband” energy.

It was a strange and uncomfortable moment that left us feeling singled out without reason. We chose to leave.

I respect ID policies. But when they’re applied selectively and without communication, it reflects poorly on the service and training. There are better places in Abbotsford—where staff are consistent, respectful, and able to respond with basic empathy.

In response:

Hi Shawnna,

I absolutely understand the need for strict ID policies, especially with increased oversight from the liquor board. My concern wasn’t about being ID’d—it was the inconsistency in how it was applied and the lack of communication in the moment.

It would have made a big difference if the server had simply explained why I was being asked and my husband wasn’t, especially when he offered his ID and was ignored. Instead, the interaction felt awkward and dismissive, which ultimately impacted our experience.

I appreciate you taking the time to follow up and hope this kind of feedback helps support your staff in being both consistent and clear with guests...

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From the moment we walked in, Brady's warm and welcoming demeanor set the tone for a delightful evening. His infectious enthusiasm and genuine smile created an inviting atmosphere that instantly made us feel at home.

Brady's knowledge of the menu was impressive, and he effortlessly guided us through the diverse offerings, providing insightful recommendations that perfectly suited our preferences. His attention to detail and commitment to ensuring our satisfaction were evident throughout the meal, making our dining experience not just enjoyable but memorable.

What truly stood out was Brady's impeccable timing and intuitive service. He seemed to anticipate our needs before we even realized them ourselves, ensuring that our glasses were never empty and that each course arrived at the table with precision. His professionalism was matched only by his friendly and approachable demeanor, striking the perfect balance that enhanced our overall dining experience. I will surely be going to Browns Socialhouse McCallum more often, and always...

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