525 Restaurant and Patio — Restaurant in Airdrie

We were here for a family member's high school grad dinner and as well the mom and sister and other family were present. Started off fine with drink orders and ordering off the menu but that's kinda where it turned a bit Received appetizers then waited quite a while for mains and then it did come out, it was staggered and very disorganized. Some of us waiting for food for a while after everyone got theirs. My steak was good but needed to be trimmed better as some bites were chewy and sides were alright, veg was forgettable but did enjoy the roasted potatoes and the peppercorn sauce. Throughout had to ask for refills and server seemed a bit inattentive which I will touch a bit more at the end with a a theory. Plates started getting cleared bit by bit but it was quite staggered as mostly everyone got there food at different times. Waited quite a while and was offered the dessert menu, knew what I wanted so order right away. Again the ordering was awkward as some were offered and some not and took a long time for the server to reappear again. Theory is that they were short staffed, too large of sections for servers and the kitchen wasn't being ran effectively. Overall we were there for 2.5 hours and a bit more. Service seemed slow both end but food was good. Wish portions were a bit bigger Also second time but wasn't there for the first where they wanted to separate the group because of space. Don't understand since where we were seated did have enough room for more tables. Luckily we had no shows and was able to everyone sit at the table. Apprehensively...

I came for Happy Hour on a recent Sunday to check it out as I'd planned to take relatives who were visiting a few days later. Let me start off by saying the service was phenomenal. The woman who served me was fantastic and very attentive and friendly, and there was another lady who greeted me when I walked in, she was breaking things down from the brunch (I arrived around 3pm) but was super friendly and sat me. It is a cute spot, perhaps not as nice or as grand as what is on their website video but it was nice. The food I had however was subpar, and I know I came after the brunch rush so that is on me...I ordered a few items off the happy hour menu and the big disappointment was the ginger chicken...my reason for this post is there was VERY little edible 'chicken', only in a few pieces (perhaps 3 small pieces , and Im being generous, had chicken?) the rest was just deep fried small bits of batter and the 'sauce' tasted jarred? Beautifully presented just tasted awful? I wish I'd taken photos but it was just really bad, the spring rolls were 'ok', not great but 'ok'...overall, and I know I came at an off-time, service was impeccable, the food I had, mind you limited was 'meh'...and the view was not what it seems... I'd maybe come for brunch to try it again but would hesitate before bringing anyone here for a nicer more upscale meal or a steak....it's average but doesn't scream quality or...

Well I guess you don’t want to go when there is one hour and a bit left for Sunday brunch. Only 5 tables had customers… not busy at all…the staff were not interested in serving us … we had to get up and ask for service. No offer of …would you like another beverage ? as an example. You TRY to spend money at a restaurant … restaurants complain about low revenues? Train and observe your staff in action !!!…so apathetic towards customers at this location. When we arrived we observed the hostess “ chatting & laughing “ with other staff “ didn’t bother to acknowledge us … another staff member had to interrupt her to do her job. We realized after the fact that the Manager ??? Other staff ??? had passed by us twice while we were waiting to be seated in the lobby … no acknowledgment from him whatsoever. The food was “ ok” we had the breakfast buffet. Some items empty ( pastries ) or overcooked. Certainly will favour other brunch options in Airdrie. Was looking forward to a nice dining experience …...