The Vapiano Cucina Italian — Restaurant in Airdrie

As a first time customer I will say this is a true "never judge a book by it's cover". When you walk in and see the restaurant from the front door, it looks like every other fastfood joint. However, once you come around the counter to the order area you'll be delighted to see a full tiny kitchen with chefs and pans and the whole kit. Everyone greeted me and every other guest as they came in. The food was fresh, tasty, well prepared, hot, delicious and a very good serving size. If you like Italian food and don't have lots of time or money then The Vapiano is the place you need to find yourself. I gave only four stars because the gluten free pasta was under cooked and the sauce on the dish ordered was runny. I don't want to say it was bad because the flavor was spot on and the other ingredients were amazing, just the two notes. Eat here, you will be full, satisfied, and...

Small place, only a couple of tables but we were greeted, seated and served straight away. Very attentive staff, great service. Large menu, sounded authentic. Kid had pep pizza and loved it! Rest of us tried Caesar salad (not enough sauce), the chicken wings (not actually wings, they are tenders) - they were crispy, very yummy, the alla casa linguine - nicely done but too much sauce, carbonara-tasted good, more like cheesy Alfredo, and too much sauce, and the lasagna (had real lasagna noodles and ricotta, but once again, too much sauce). The focaccia was really delicious. They also had Mario’s gelato. P.S. “strawberry” is very different from “strawberry lemon sorbet”- I think you should list the flavour as strawberry lemon. Overall, I would try this place again, but I think the pizzas might be more of a...

Don’t be fooled by the rating and good reviews. I agree with the other negative reviews of owner being offensive and disrespectful. The 4.6 rating must have come from paid or fake reviews. We ordered napoli pasta and felt it was still raw. It lacked the texture and flavor that we expected. We brought this up with the owner and he said it can’t be. He was adamantly disagreeable to the point that he asked us to learn what “Al Dente” pasta is before ordering. Instead of addressing our feedback, he dismissed it and suggested I needed to learn more about this style of cooking. It felt condescending and unprofessional.

The owner lacks any sense of customer service and combined this with poor food quality, we won’t be returning again.

May be he should learn how to deal with the customers before running...