Wild Card Shack — Restaurant in Airdrie

Place is really going down hill. The last few times we’ve been, the orders are not consistent, wait times are tumultuous and the food quality is just straight up flagrant. Service was always cold and poor to begin with but usually looked past it for the food but not anymore. Honestly after reading the owners responses to other customers I’m quite appalled. I’ll be spreading the word. It is evident that you are new to business or lack experience because any professional knows how to carry themselves with grace and handle situations with customers, including the awful ones. Good luck on your future endeavours and I hope your ego and bad attitude doesn’t get the best of you or your business.

Edit* it is clear you can not take constructive criticism as you will try and defend any chance you get.

Here are some experiences we’ve had more then once (may I add I have been a server for 15 years, I’m not a Karen, and yes I do have standards, because I just know what is expected in service. If you can’t hire competent staff then that is a problem and having a “good soul” doesn’t fix bad service. You’re running a business, not a daycare)

-food was inconsistent, meaning kitchen staff is making things differently or are not properly trained. We ordered the maple hot wings, sometimes it comes with hot sauce and maple, sometimes it comes with spices and maple. Not consistent. Wait times are unacceptable. A wing night should not take 2-3 hour sit down service.

-one waitress there has finally been there long enough to get it right, but she sure did take a long time! I find the servers to be slow, never on top of refills, forget your order, napkins, cutlery. You have to flag them down for service and then act like you’re a problem. They are not warm and welcoming, honestly they seem like they don’t even want to be there.

-more then once my order has been messed up, which I’m veeeery upstanding of, especially being in the business for so long it doesn’t bother me, but it becomes a problem when it happens continuously. I have also gotten food cold as well. Again, it’s not a big deal to me, but eventually it will become a big deal to others.

-I find if you aren’t drinking alcohol then the servers don’t really care for your table. We travel quite a ways to come there for wings, over looking most of the downfall qualities and are sick and tired of the terrible service. We obviously aren’t drinking because a) one of us is pregnant. b) we are driving, as I mentioned, because we live far away. So to waste our gas and time to come for a substandard experience is why I wrote this review.

So hopefully this constructive criticism can educate you as a reader (:

Oh and I am not part of any “click” you may think of. We are some small town farmers out a ways. One couple would come all the way from strathmore. We might just start going to Rockyford instead as they have some great wings AND SERVICE.

We once really loved your wings, the food was great, but unfortunately like I said, things have begun to go down. The service was always bland, but we got over it for the food. Now with inconsistency, long wait times and forgotten or cold food it’s just not worth it.

And one last thing! When you are a business, you will always have bad reviews. That is the way of the game but the way you respond should be handled differently. Your responses should be some thing like “oh I’m sorry you feel that way. Hopefully you can give us another chance in the future.” And then leave it at that. There will always be unhappy people. You can’t change that, but to handle the situations poorly and be defensive online just shows your character and doesn’t help your business at all. If your business is so great and the food is so good, then you should not have to worry about replying to all of these reviews anyway. Let your business as a whole speak for itself. I only mentioned the bad responses for reviews because when I came to read them due to the poor service lately I wanted to see if others felt the same, and then was taken back by your...

Edit to add upon owner response: Unfortunate you can’t give an honest review without lies upon the owners response. Don’t worry we didn’t plan on coming back. This review is for other people considering going to your restaurant. Thanks!

Used to love this place about a year ago, a group of us would come here, have wings and hang after work.

Yesterday we had the worst experience total opposite of what I remembered from this place. To start, we ordered wings as they are on special on Wednesday, after waiting about 45 mins to an hour for the food, 4 of the wing orders were completely incorrect, some of us ordered chick wings (like popcorn chicken) and got boneless, one of which our friends ordered boneless and received rooster eggs (weird chicken balls with cheese filling)

We let the server know, which she advised us that the kitchen was putting a rush to fix the orders. In between this time, my friend ordered a Diet Pepsi, which never came, we seen a pop up on the bar for about 15 mins, finally one of our friends went up to ask who that belonged to, and that our friend was still waiting. Apparently that was her drink up there..

We also asked how much longer for the food to come out, since at this time it has been well over an hour since the initial order. The bartender (who I hear is part owner) basically said they are busy in the kitchen, and that we only ordered 30 mins ago. (30 mins was from when they rushed the fix) Also that they start the orders for smaller tables first, even if they came in after you. Since we were a bigger table I guess we were waiting for every table of 2 to get served first.

At the end we ended up asking for a box for the orders that came late, as most of us were there just after 5 PM and it’s now 8 PM. The bartender (part owner) came over to give the boxes, she was clearly angry although it wasn’t our mistake, she said “yes, we will give the boxes this time only because of the circumstances, ok?”

Was a wasted night of bad customer service. Also, the server was nice, I felt bad that it may have been the kitchens fault, and she can’t control how the co owner of the bar acts. And anybody can understand that mistakes happen, if the business can recognize and do the right thing..

Won’t ever be back, if you’re looking for a quick wing spot on a Wednesday,...

I've been here multiple times now, typically always on a Monday or Wednesday when they have their wings deals on. Absolutely my favorite place to go for wings...they have more flavor choices than anywhere else and also give you options on the type of wings (regular, boneless, smoked, and a couple less conventional choices). One is cauliflower (never tried it, but nice vegetarian option), the other is called Rooster eggs...these are basically a combination of chicken and cheese battered "bites"...but I love to get one order of these to share each time. Note, there are some price variations for different options on the menu but it's all clearly laid out and there are some rules that come with a great wings special -- worth it! The staff here is very friendly and fast, the atmosphere has a very local watering hole feel to it - genuine and unique but not fancy. If you're working from home it's also a great option for a lunch break. Recently I was here on a Saturday and tried their new chicken fingers order (had to ask for details because it was on the website but not on the menu yet), and they were absolutely delicious (great portion size and possibly the best chicken fingers in town)... The flavor selection is not as vast as their wings but still offers worthwhile variety (more than most places) and if you really want to experiment then inquire about getting a side of one of the wet wing sauces (it was $1 extra per sauce when last we ordered). The drinks here are reasonably priced too, with some regional craft beer on the menu (they have Railyard which is great, but taking it a step further it would be nice to see some Airdrie local brew from 948, etc.). The atmosphere only got a 4 rating because I realize it's not for everyone, but if you're looking for a great local watering hole consider it a five. Update Chicken fingers may no longer...