Pizza Pizza — Restaurant in Ajax

We never had an issue with the food it’s always good and fresh but everytime we came and pick it up there’s always an issue thats why my husband doesn’t wanna go in cuz last time he was there actually it was the second time same thing happened i place an order using the mobile app so when gets to the store he knew that our food is ready cuz he can tell but the employee seems lost like he ask my husband to go on the side then my husband waits like ok then my husband ask it was already pre order is that my food over there and the white kid hand the food its been sitting there whats the point of waiting then i came today i place an order on mobile app i specifically put an instruction for pick up time cuz i’m still at work and i get off at 9pm but on mobile app you can’t pick your time 9:45 is too late so i said i’ll come and pick it up around 9:15 when i was at my work i check my phone to track my order i did place my order around 8:45 then when i check my phone around 9 my order was ready for pick up i specifically said 9:15 pick up time i was 10 mins lates as soon as i get there i already can tell that my food is kinda cold not that cold but close to getting cold i ask the stafd did you guys already prepared this ahead of time? Cuz its been sitting there since 9 i ask for 9:15 the the staff was like confused i explain clearly and he look at the receipt and saw my note i guess they didn’t read my note or did follow the customers instruction me and my husband was really disappointed when we get home food is warm close to getting cold though i ask for well done pizza pizza end up really good cuz it gets chewy but other customer will probably complain but we do like the pizza its just that we weren’t really happy with the experience but this is the place that we always trust cuz the pizza is actually good other location sucks theres a pizza pizza beside my work but we choose this location thats why i still give you 3 stars still not so happy about it. Pls read and follow...

This is not my regular pizzapizza location, but since I was close by I decided to order. I ordered and paid online ahead of time, and arrived about 15 mins after order confirmed. The lady took my last 4 digits of phone number and came back told me my order is not ready(I understand and figured probably just a few minutes more). But she never go back to the kitchen and check, and never checked with me for my number again. I waited anothet 15-20 minutes inside the store until the guy in the kitchen came out and ask me if I am waiting for pizza. My pizza was ready and sat on top of the oven, and I waste at least 10-15 mins waiting. The same lady doesn't know how to read the order paper, asked my to pay and told her I already paid online, but she is like no. When I was getting my phone to show her the proof of payment, and same guy has to come and help her. I strongly recommend to give her more training, store front represent a lot of a company as well. The food is ok, but the wait time and service is not acceptable. I mostly won't order at this location again. Plus, it was not super busy, it's totally in a...

I’ve ordered from this location a few times since moving into the neighborhood in 2023, and unfortunately, the quality has consistently been disappointing. I didn’t intend to leave a review, but my most recent visit on June 12, 2025, around 11:30pm made it necessary.

There were visible hygiene concerns again, such as flies in the warmer, which I had previously overlooked. I ordered a large stuffed crust pizza with three toppings and three drinks, paying extra for the stuffed crust. When I got home, I noticed there was no cheese baked on top of the toppings. More concerning was that the stuffed crust cheese had an unusual, runny, white consistency, which didn’t seem normal.

Shortly after eating, I experienced stomach issues and ended up discarding the rest. I’ve attached a photo for reference. I hope the management takes this seriously and addresses the food safety and...