Pizza Pino — Restaurant in Ajax

Been ordering or eating in forever. Went since I was a kid and teenager. When the new owner took over my husband and I sat and ate with him and had a lovely convo years ago. We drive about 25 mins one way for the last 6 years just to get the pizza. We order frequently. We ordered less than 2 weeks ago. Called in today and the same exact order we always get we are told we are going to be charged extra for our order. I ask why and explain I don’t understand. I’ve been ordering for years and even ordered two weeks ago and paid a lower amount . Jay says you’ve just been lucky for years we should have been charging you extra, do you want the pizza or not? He literally has my orders in front of him and can see what we pay and what we paid just two weeks ago but he continues to repeat that I should be grateful I’ve never been charged the extra and should just pay it today because it’s worth it. He then says he remembers who k am. But continues to make a point of saying my name completely wrong 3 times despite me politely correcting him. He repeats he remembers me. I say, what does that mean? He makes a point of saying how small the price increase is and how k should have always been paying it with a tone that feels like he’s implying I’m an idiot or cheap. Why are you being so condescending? I’ve been friendly and polite every time I come in. He just laughs. Says you can take it up with the owner. Then he hangs up on me but didn’t hang up properly so I could hear him telling a customer i was ridiculous before explaining to them which pizza was which in their order and checking them out. Im not sure how anything I said or asked was ridiculous. I guess when the pizza is that good, you can be condescending to people and not...

The place is a GEM. Pure and beyond excellent in every point of view. First of all the best costumer service I've ever had in my entire life. She is the kindest and most patient waitress I've ever seen. Just excellent. Second is the food. OMG the pizza and the size with those prices, you can easily compare it to the famous pizzeria in toronto and see how far behind are they. Spend 1 hour drive to this beautiful city and place and see it yourself. Masterpiece. Everything is great in there all the food. Everybody happy with it. The XL pizzas are huge. Salads are delicious the pizza dough the crust the amount of cheese the ingredients all perfect. PS: A year later, and I had the pleasure of revisiting my all-time favorite pizza joint in the country, Pizza Pino. This time, I ordered my usual half meat lover, half pesto XL, and I must say, this place keeps getting better with each visit.

Dining in at Pizza Pino is an absolute must. The decoration and design of the place create an atmosphere that's among the best I've experienced. It's the perfect setting for enjoying some incredible pizza.

What sets Pizza Pino apart, though, is the exceptional customer service and the genuinely friendly people who work there. In all my dining experiences, I've never encountered staff this nice and attentive. It's no wonder I couldn't resist writing another review for this place.

I'm absolutely obsessed with Pizza Pino, and I can't wait for my next visit. It's a true gem when it comes to great pizza and a fantastic...

My husband and I LOVE Pizza Pino, but I can't give it a 5/5 for a few reasons. First of all, the price. I understand that I'm paying for quality AND quantity (so many toppings! so much cheese!), but I can get a pretty good pizza elsewhere for a fraction of the price, and most other place have coupons. In 4 years of living in Ajax/Pickering, I think I've seen ONE Pizza Pino coupon. Even still, we order from here when we're willing to treat ourselves a little. Beyond that, however, I can't give Pizza Pino 5/5 as a result of the wait time. The pizza takes forever! I don't know how other places do it so quickly, but like other reviewers have said, the pizza takes roughly 1-1.5 hours no matter what. It actually took us 2+ hours once. My husband called in an order for pick up, and they said it would be ready in 45 minutes. He showed up around 55 minutes later, and they said the pizza wasn't ready. He said he'd wait, and they gave him a free drink while he did so. After another half hour he asked again - and they had just put it in! Someone had screwed up the order! They were really nice about it, but I didn't order pizza to eat it 2 hours later.

Pizza Pino is expensive, takes forever, and the service isn't awesome... but the pizza is SO GOOD that I'm still giving it 4/5 and we will continue to visit as long as we live...