Boston Pizza — Restaurant in Alberta

Went in last night Saturday Sept 20th, 2024. Had a meal in the lounge, and ordered another meal (carnivore pasta) to-go for lunch today at my work site. Opened it up at lunch to find my server had rang in a jambalaya fettuccine. Great, I'm allergic to shrimp.

Took it in completely untouched after work looking for a refund, only to find a very unsympathetic manager tell me they don't offer refunds. I get it, policy. But hey they can offer me store credit for the amount but only redeemable at this particular location. It's High Level, everyone here is here for work and I'm leaving back home tomorrow.

The rest of the interaction went as follows:

"Can I get a gift card that's good for all Boston Pizza locations?" "No..only this location" "That doesn't work for me. I'm leaving tomorrow." "I can order you something to eat right now." "I'm not hungry right now (it's 3:00pm) and I have dinner plans" "Sorry that's our policy."

I eventually got her to go talk to "her supervisor" and she came back a few minutes later with a $25 gift card supposedly good for all locations.

Unbelievable. I get mistakes happen, and I don't blame the server all that much. But I ordered one thing, and was given something else THAT COULD HARM ME.

Un-🤬-believable. A situation like this should result in a FULL REFUND no questions asked. With crappy service like this becoming the norm, it's no wonder why people go to the media with stories like this.

Next time I'm in High Level for work, I will absolutely not...

We ordered online here in High Level last night, and the auto response stated about 45 min to arrive. That time came and went and it was just over an hour when our food arrived. I had called beforehand to find out if it had left yet, and BP's said yes... along with SIX other orders!

Nevertheless, it arrived cold and old. Sent it back and called to express our disappointment. Fortunately, we chose "pay on arrival" so we didn't lose any cash. When we called, the Supervisor on shift something similar to "Gee, too bad!" and hung up, offering no compensation, nothing to soothe some REALLY bad PR.... not actually LOOKING for anything, but a reconciling gesture would have gone a long way.

Bottom line: BP'S in High Level needs to work on their PF. When you screw up somebody's meal, own it and try to repair the damage. We will NOT be patronizing this restaurant for a LONG time... especially when there a lot of other choices.

PS: We did A&W instead. Cheaper, faster, and literally just as good.

This all happened 06Jan, 2023 around 8:00PM.

UPDATE: We were contacted by the manager at HL Boston Pizza, who said she would address the staff/team regarding this particular incident. She also took steps to encourage us back as customers.

We may be hestitant to order "delivery" for a while, but will likely order a meal there again sometime. The next time we order, we will see if we can "upgrade" our "star"...

It's high level so I shouldn't be surprised, but it was not ok in any way, shape, or form. I sat in the lounge at the bar. I asked what was on tap. The bartender quietly, almost inaudibly rattles off 5 or 6 beer. I didn't hear them all, so I asked if they had Coors Banquet. My response was "Why didn't you just ask for banquet?" Really? Wow!!! I order the NY steak with a side of cactus cut fries for supper. What do I get? A perfectly cooked steak with cactus cut fries that are 75% pieces the size of a dime. That's it!! No Garlic Toast! No Vegetables! Really? This is a steak dinner? Brutal. Why even bring it out to me. If you've worked at BP long enough to be a bartender, you've worked there long enough to see that nothing but steak and cactus cut fries on the plate is a mistake! But what do you do? You either don't care enough about your job to pay attention or you don't care enough about your customers to care if it's wrong, and you bring it out to me. This is too long already to talk about the attitude I got once I complained. Seriously. If you are not willing to do your job properly, quit!! Millennials like you...