Pizza Nova — Restaurant in Aurora

I'm writing to express concerns about the Pizza Nova location I visited. As a customer, I expect food to be prepared according to my order. When I ordered a vegetarian slice, I was surprised to find pepperoni on the side. Upon inquiry, the staff member confirmed that they prepare both vegetarian and meat slices on the same pizza and use the same blade for cutting.

I was disappointed with the staff's response to my concern. They seemed unapologetic and dismissive. One staff member, who identified himself as Muslim, argued that eating pepperoni was acceptable and implied that my concern was unwarranted.

To resolve this issue, I recommend that Pizza Nova corporate investigate this location and review their food preparation procedures to ensure they meet customer expectations. Specifically, they could consider:

Separating vegetarian and meat slices during preparation Using separate blades for cutting different types of slices Providing clearer labeling and communication about food preparation methods

I hope that Pizza Nova takes customer feedback seriously and takes steps to improve their service and food quality. #Halal #Muslims #Jewish #Aurora #Hindu #OntarioHealth...

No longer my go-to pizza place. Ordered at 7.30pm last night. Was told order would be here by 8.03pm. At 8.25pm we called to see what was happening. It's the central line and they couldn't even get the store to answer the phone. At this stage they made it half-price. Then they called back at 8.40pm and said it was still being prepped and would be there by 9pm. At 9.05pm when it was delivered almost cold we were told it was free. WOW, 90 minutes to get delivery after being promised 35 mins. It obviously was cooked on time and sat waiting for a driver. Microwaved pizza is not good when it's supposed to be fresh, but at least it was free and we...

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