241 Pizza — Restaurant in Barrie

Edited to Add June 17 2021: despite the response below and a response from their facebook page telling me to reach out I have -NOT- been contacted based on two calls and an email I have sent to their parent company. Not only was the service horrible, the product potentially dangerous, the follow up is nothing but saving face with no follow up.

I ordered pizza from the Barrie location tonight. I ordered ham, onion and green pepper. When I arrived I was informed that they had added pineapple "free of charge" and that they could add green pepper at "no charge" if I wanted. I do not like pineapple on pizza so I asked for the order to be remade. He said to give him 5-7 minutes. I sat outside the restaurant while they 'remade' the pizza. 3 minutes later they had 'finished' my pizza. When I arrived home to eat my pizza the cheese was EXTREMELY thick, the green pepper was raw AND there was pineapple IN the layers of cheese when I ate a slice. The first piece of pineapple I came across I aggressively spit out and my dog ate it off the floor, so I was concerned I wouldn't have proof, the second piece that I found in a different slice, after I composted the first slice, is in the attached photo. They OBVIOUSLY picked off the pineapple and put on green pepper and maybe barely rewarmed it in the oven.

I called to express my concern and the person on the phone insisted the pizza was a new one and that the pineapple must have been on the pizza cutter. Which sounds completely unsanitary to me. He further stated that the original incorrect pizza was still at the store and he'd send it if I wanted it. I declined. He further said that the original incorrect pizza had been put in the fridge to be used the next day. Which also doesn't seem like a proper food handling process.

Regardless of whether the topping was picked off or the order was contaminated by dirty equipment this is completely unacceptable. Had this been an allergy I would have been poisoned and the individual did nothing but argue with me loudly on the phone...

Tonight I ordered the garlic cheddar bacon loaf! I was pretty excited… I ordered it previously and it was really good. the fact I been thinking about it for a few weeks now, I get it home with a side of lasagna from coccelis pizza which was absolutely amazing, Figured it was time for some garlic bread and to be generous it was 50 percent cooked. I was surprised cause when I walked in the young woman told me it was being put through a second time! I called nicely to notify the store that the dough was not cooked through that it was still half raw still sticky to the touch under the cheese I was told the customers like it that way next time ask for well done…. I just wanted my food to be cooked? I tried to salvage it and put it in my oven for It to only burn and still be really moist into the centre not edible unfortunately I was so disappointed as last time it was a nice crispy deep dish. I am more then willing to give people a chance to make things right accidents happen… but when I paid you descent money for a product you sell, I expect good quality standard foods. I would have returned over and over to your restaurant. you did not care to fix my order so I will not be returning as a customer. This location is disappointing and the neighborhood says a lot about it. 👎

Little...

Just ordered 50 dollars worth of pizza from the Little Ave establishment in Barrie . They were so burnt ! All four pizzas had black crust and were dried right out. I order from here often enough that I was  really surprised as I have never received burnt pizza before. If my family's dinner being ruined wasn't bad enough already the response we got when we called back to enquire about the situation was less than professional and rather upsetting to say the least. Got told too bad but the pizza didn't look burnt when it was put in the box and that they would tell the guy running the oven to turn it down .. so it wasn't burnt but your gonna turn down your ovens anyway ?? The more reviews I read the more I see other people have the same complaints about burnt food and rude service  .. this puts me off I have been a loyal and supportive customer here for a few years now but this experience might just be enough to lose my business for good. Very...