Pizza Hut — Restaurant in Beaumont

We USED to love this location, the service and food was always excellent. However, the last few times we've ordered the food was sub par at best, late and cold, and/or wrong. I haven't complained until today. The breadsticks we ordered came with no seasoning on them. I called and politely mentioned this, the employee on the phone then argued with me saying they don't come with seasoning, when I was adamant that they do he went to talk to someone else. When he came back he said someone would deliver us new breadsticks and to give them the "incorrect" ones to see if they'd actually been done wrong. He said it would be 13 minutes. When it had been 30 minutes without getting anything, I called again to request we just have a note on our file for free ones the next time, because im sure they're busy and obviously we'd finished eating, but he didn't let me even ask, he said the driver would be there in 3 minutes and hung up. The original phone call was at 7:25pm, its now 8:07pm and we still havent received anything, we live 5...

PIZZA tastes great! we have a Friday evening tradition of ordering take-out pizza. We received a flyer with a "$13 any large recipe pizza" coupon that expires Apr 17/22. Tried to figure out what a recipe pizza is, it seems to be regular not custom pizza. We phoned the store, the guy told us the recipe pizza was their standard pizza, but said it was for a medium pizza. Went back online, tried to order either large or medium pizza using the coupon code in tiny print. Didn't work for large or for medium pizza. We ordered 2 medium pizzas, for a good price with 2nd one discounted. I'm not sure why they print flyers and the code doesn't work. Maybe it's a bait and switch. Not happy with ordering, but the PIZZA TASTES GREAT!

UPDATE: when i stopped at the store for pickup, i asked the guy there. he said to phone next time and they would give us the deal. GREAT in store service, still wondering about the...

If I could I would give it 0 stars!. Not impressed with my service tonight at all! Yes it is Halloween and YES I know they are busy! I have young children who want to go trick or treating so I ordered the pizza online early around 4:40. It said it would be here at 5:13. At 5:45 I called the pizza place they would pick up and hang up several times or just let it ring forever! I must have a called about 20 times.. We decided to drive up there to see what was going on . I told the young lady working at the counter about me calling and she just says " OH" .. That's all I get.. She than says it's on it's way.. The time now is 6:20.. I prepaid and left a $15 tip! So mad! Very unprofessional. No sorry. nothing! Still waiting......