Starbucks — Restaurant in Bradford West Gwillimbury

I am writing to express my deep disappointment regarding an experience I had at one of your locations yesterday June 15@ 117 Holland Street East, Bradford, Ontario L3Z 1X8 at approximately 2:30 pm. It was an exceptionally hot day, and while I was out for a run, I began feeling overheated and in urgent need of water. Unfortunately, I did not have any form of payment with me at the time.

I approached the staff and politely asked for a glass of water, explaining my situation. To my surprise, I was denied, not once, but twice! Even when I offered to use a cup to drink tap water from the washroom. I found this response both upsetting and concerning, particularly given the importance of hydration and basic human decency, especially in extreme weather conditions.

What’s even more disheartening is that many businesses freely offer water to the public, including for pets. I was eventually able to get a bottle of water from a small, local bakery free of charge and without hesitation, demonstrating true community care.

Beyond inconvenience, this situation raises serious concerns about community responsibility and customer care. It’s alarming to think what could happen in more serious situations, for example, if someone experiencing a medical emergency such as an asthma attack was refused something as basic as water.

As a long-time customer, I expected better from Starbucks, a company that promotes community values. This experience has left me questioning whether I can continue to support your brand. I will also be sharing this experience publicly to encourage more support for small local businesses that truly care for the people in their community.

I hope Starbucks reconsiders its approach to such basic acts of humanity going forward. Access to drinking water, especially in emergencies, should not come with...

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