Wendy's — Restaurant in Bradford West Gwillimbury

As a loyal customer, I've been visiting this location frequently, but my latest visit was unsatisfactory.

I visited the restaurant for breakfast and ordered two Bacon, Egg, and Cheese biscuits with wedges for $4. However, I was informed that only one biscuit was available, and the second item was made with a croissant instead. Despite this substitution, I was charged $14.

When my husband questioned the price, the cashier spoke with a colleague or manager and still insisted on charging $14. Feeling embarrassed, my husband paid the amount and left.

I called the restaurant to speak with the manager, Meet, to report the issue. Unfortunately, Meet was unhelpful and argumentative, refusing to acknowledge the mistake and stating that nothing could be done about it.

As a loyal customer, I'm disappointed in the way this situation was handled. The cashier's mistake and the manager's unprofessional behavior have made me question my decision to continue visiting this location. I will be contacting head office tomorrow morning to address this issue and provide better training to your staff as well as provide me with my change of $6. A small piece of Croissant is not extra $6. Ridiculous. Never going back...

Terrible. Visited this Wendy’s multiple times to give it multiple chances because I love Wendy’s. Each time I order large fries and ask them to be made fresh. Every time on the drive through my fries are literally filled up half way only?! A shame… Literally happened not once not twice and over 3 times multiple times. Trying to be nice and keep giving this Wendy a chance but this keeps on happening. Visited yesterday for dinner and I ordered large fresh fries with my 2 combos.. Tasted it and it tasted warm and stale. Complained this time because I don’t really complain but I had enough and she said they were just made? I said it’s okay I’ll wait for new ones because they definitely don’t taste just made. Got new ones but same issue AGAIN. The large fries were only filled half way… Like what’s the point of ordering large it’s filled half way. Disappointment 1/10 otherwise than the fries the food is good. But very bad service how can you mess up fries orders every time and not fill it up. Big turn off and upsetting it’s...

Update over a year later: Asked for shredded cheese on my chili. Drive thru girl said she can’t do that. When I asked why, it seems she did find the option to add it but wasn’t clear to me if it was added or not. Drive up to the window and a man served me with attitude (assuming on her behalf because she was there doing fountain drinks laughing her ass off) so basically zero improvement here. I’m so tempted to go inside to blast everyone but as a black women I have to think twice so people don’t tell me I’m an angry black woman.

Typical fast food but I have to say, my pet peeve with these places is when they act like you’re not standing at the register waiting to order. Two workers kept coming to the front and leaving multiple times ignoring me. No “hi, just one moment” or nothing. It’s dismissive, it’s rude and that is NOT customer service but yet, you’re working a customer service based job. Please do better: we aren’t begging you, we are...