Doaba Sweets & Restaurant — Restaurant in Brampton

My friends and I came here yesterday with expectations that service and food would be great, however we were disappointed and upset by the service. It was me and my friend’s first time here as well. Our other friend who is a local from Brampton was also with us. We were disrespected, judged and not treated fairly by the staff members. The staff had an attitude, were rude towards us, made judgemental facial expressions when we asked to dine-in after ordering (since when we ordered, the staff lady did not ask us at all if we wanted to dine-in or take-out), and told us in an impolite way that we had to pay extra money ($3). After that, we still agreed and decided to dine-in, they served our food with no plates and water at all (Instead, they just gave us our food in plastic take-out containers!🫥)…which was highly uncalled for and could have been avoided by their side if they had some decency and empathy towards their customers. When I told the staff that we are sorry because we did not know that we have to pay extra for dine-in, she just said “ohh I am new to working here so that’s why I didn’t ask you, YOU should have told me instead.” So Basically, they wanted us to do THEIR JOB for them, which I do not understand at all🤨🫨. This is completely unacceptable and intolerable behaviour towards customers who one should respect and care for so that they decide to come back again for more, but these staff members completely took that chance away themselves of us EVER coming back to this unpleasant and biased dine-in place. For example, the female staff members were being nice and respectful to the guys, but not to girls; even though the food itself was still tasty but the service ruined the overall experience and trust. Everyone must be treated equally and fairly regardless of who they are, and what they look like, that’s just basic Human rights...

We ordered breakfast from Doaba Sweets for our daughter's wedding. Food was catered to the Gurudwara location where the wedding ceremony was. All our guests loved the food and gave us very positive feedback. All the staff were great to deal with and did an awesome job setting up the buffet and serving the food. Even before signing the contract for catering, we dealt with Baljinder Soor and he was a pleasure to deal with. He gave us recommendations as to what type of menu would work best, accommodated multiple food tastings and there was never any rush when it came to payments. He was more concerned about quality, customer satisfaction as opposed just getting paid. After the wedding he even followed up with me to see how things went and wanted feedback on quality/service. Once we were fully satisfied only then we talked about payments. In addition to breakfast catering we also ordered Bhaji bags that we gave to all our guests. Once again excellent quality and service. I would definitely use Doaba Sweets again for our family events and other catering...

A few days ago I visited this place with my friends expecting that service would be good. However, we were disappointed by the service. We were disrespected and judged by the staff. They were being indecent and had an attitude.

When we asked one of the staff if we could dine in, they were rude towards us. They told us in an impolite and condescending manner that we had to pay an extra $3 just to dine in. When we apologized and said that we did not know there was an extra charge to dine in, the staff member simply made an excuse, saying that since it was her first time working here she did not know to ask us, we should have told her instead.

How can they expect customers to do their job? Isn’t it the employee’s job to assist customers and provide the best quality of service? If they are not trained properly, they should not be working in the first place.

Even after we decided to dine in, they served our food with no plates or water. This is completely unacceptable. Employees must respect all customers, treat them equally, despite who they are or what...