Domino's Pizza — Restaurant in Brampton

My recent takeout experience at Domino's restaurant was nothing short of exceptional, combining fantastic customer service with mouthwatering pizza. Here's a detailed account of the evening:

Easy Ordering: Placing my takeout order was a breeze. I called the restaurant, and the staff member who answered the phone was polite and patient as I made my selections. They helped me choose the perfect pizza for my cravings.

Accurate Time Estimate: After placing my order, I received a precise estimate of when my pizza would be ready for pickup. This allowed me to plan my evening accordingly.

Prompt Arrival: When I arrived at Domino's, I was pleasantly surprised to find that my pizza was ready ahead of the estimated time. It was evident that they prioritize efficiency.

Friendly Staff: The staff at the pickup counter greeted me warmly and efficiently processed my order. They checked to ensure that everything was included and even added some complimentary dipping sauces.

Fresh and Hot Pizza: As I opened the pizza box, the aroma was irresistible. The pizza was piping hot, and the cheese was perfectly melted. It looked as appetizing as it smelled.

Attention to Detail: I had requested a few customizations to my pizza, and Domino's got them just right. The toppings were evenly distributed, and it was clear that they paid attention to detail.

Delicious Flavor: Each bite of the pizza was a burst of flavor. The sauce was tangy, the crust was crispy on the outside and soft on the inside, and the toppings were fresh and delicious. It was evident that Domino's uses high-quality ingredients.

Quick Checkout: After enjoying my meal, the checkout process was quick and hassle-free. The staff member handling the payment was friendly and efficient.

Clean and Organized Environment: Even though I was only there briefly for pickup, I noticed that the restaurant was clean and well-organized, reflecting their commitment to hygiene and customer experience.

Gracious Farewell: As I left with my pizza, the staff wished me a pleasant evening with genuine smiles, creating a positive and memorable end to my visit.

In summary, my nighttime takeout experience at Domino's was characterized by top-notch customer service, speedy and accurate order fulfillment, and a delicious pizza that exceeded my expectations. The friendly and efficient staff, along with the exceptional quality of the food, made it an enjoyable and satisfying experience. Domino's restaurant certainly knows how to make a night memorable with their fantastic pizza and...

Extremely disappointing experience at this Domino’s location. On August 4 around 12:00 AM, I placed a delivery order through Uber Eats. Shortly after, I got a call from the delivery driver letting me know the food would be about 10 minutes late. He also told me he would call again once he dropped it off. That second call never came. A little while later, I noticed that Uber Eats showed the order as “delivered,” even though I hadn’t received anything. No knock, no message, and definitely no food. I called the store, and the woman who answered was extremely dismissive, telling me “he has a lot of deliveries” as if that justifies my missing order. That’s not the customer’s problem. I paid for a meal and expected basic communication and timely service. When I called back again, she claimed the order had been delivered. I checked again still nothing outside. I had already been waiting for nearly two hours, stressed and confused, just trying to figure out where my food was. During that final phone call, I could clearly hear her speaking to the driver in their own language, asking why he hadn’t called. I distinctly heard him say: “The app said leave at the door, so I did.” So despite initially telling me he would call, he chose to ignore that and silently marked the order as delivered. That is incredibly careless and unprofessional. Eventually, the woman offered me a coupon. I declined and requested a refund instead. She said it was processed though after all of this, I’m left hoping I don’t have to follow up again to get my money back. What really concerns me is that after this incident, I checked online reviews and saw multiple customers describing similar issues. This doesn’t feel like a one time mistake it looks like an ongoing problem at this location. As a paying customer, I expect a minimum standard of service like honesty, communication, and reliability. Unfortunately, none of that was delivered just like my order. I won’t be ordering from this store again. If you value your time and peace of mind, I suggest you...

I sorely regret not reading the dozens of negative reviews before ordering. I placed a very simple order online, which the store received at 7:10 PM. The driver, named Jaspal, left the store "with our order" at 7:29. Alright, so we waited. At 8:08, I called Domino's to ask what's up. No answer. I called again, and the staff member who picked up told me they were getting a high volume of orders, and that's why my order must be late. Understandable. But after another unusually long wait, I tried calling to check in again. I called SEVEN TIMES, to no avail. But I'm patient, so the 8th time a staff member picked up, and I let her know that it's been TWO HOURS since I ordered. She said she'd check what's going on with my order, both in-store and with the driver. She told me to hold on, so I did. I waited in silence for a good while, and then she hung up on me. That's when I lost my patience.

I had to call twice, and when she answered I straight up asked her why she hung up. "I was going to call you back." Uhuh. She goes "the driver messed up, he left without your order. It's still in the store." I see. "I'll make your pizzas again, and they'll be delivered to you in one and a half hour." And will I be charged for these pizzas? "No, they will be free." That's nice.

Now, remember how I said my order was received at 7:10 PM? It's now 2 AM. No pizza. I'm never betraying City South again.

Y'all ought to be thankful I didn't give my mom the phone so she could unleash her Karen-esque rage upon you. I work in sales and customer service myself, so I tried to be nice. I also know that it's not possible to mess up this hard by accident.

As for the store owner: why aren't you taking these reviews seriously? You're losing customers permanently. We write these reviews to help you out, because we know you have the potential to do better. If you care about the quality and reputation of your business, you may want to consider replacing some of your staff. They're losing you money and ruining your name....