Kibo Sushi House - Mount Pleasant — Restaurant in Brampton

Poor staff and customer service. I was fasting and I ordered takeout and left. My bus was running late so I decided to break my fast at the restaurant instead. I noticed two tables were completely empty and asked the staff if they can make my takeout into an in dining instead. They refused. I left frustrated because I have only ever spoken so highly of this restaurant. I went to a neighbouring restaurant to sit and eat instead. While I was seated waiting to break my fast I decided to call them to let them know that it was very disappointing how they handled that especially since I have had ladies seat me inside even if I order from Uber.( They easily make accommodations for days/times that are not busy. ). When I googled their number I realized the store was 20 minutes from closing and they already had guests seated and my food was already ordered. In no way form whatsoever, was seating me for 20 minutes before store closing going to affect their business. Not only was the girl avoiding/dodging my request to speak to the manager she was also so inconsiderate in making any room to fix her mistake when she realized 15 minutes to seat a client inside was only going to correct her poor customer service....

Cozy Japanese restaurant. Located across from the Mount Pleasant GO station.

Never very crowded when I go, and food is always fresh. It's my "go-to" dinner place when the bus doesn't show up and I'm going to miss making dinner at home at a reasonable time.

FYI - $30 is enough to get at least a couple of decent items off the menu. $50 to $60 is enough to ensure a very, very, satisfying meal and some light leftovers for a snack the next day.

Just remember though... It's not AYCE, so you have to be a bit more precise in knowing what you're ordering since you won't be trying items randomly for a fixed price (as with AYCE)...

Overall, the team at the restaurant produces consistently good a la carte sushi/sashimi/maki, etc. and are super friendly. They seem to enjoy making the dishes and work well together - which is important.

I should mention that I've also ordered takeout/delivery from them, and they meet expectations - no problem. In fact, for delivery, they do an excellent job IMO of packaging up everything neatly and safely so it arrives in pristine condition.

Definitely will visit again. Hopefully, on a less cold day than...

I am deeply disappointed by the experience I had at this location. The restaurant floors were BLACK dirty, stained, and slippery — completely unacceptable for a relatively new establishment.

Customer service was equally poor. I ordered my meal, waited approximately ten minutes for it to be prepared, and then sat at a table to eat. To my surprise, I was told that I could not dine in because my order was considered “takeout” since I had already paid. This was shocking and unreasonable, especially given that the restaurant was completely empty.

Policies like this make absolutely no sense and reflect poorly on management. A paying customer should never be treated this way. The overall environment and attitude toward customers were disappointing and unprofessional.

Between the lack of cleanliness, poor service, and illogical “no dine-in after payment” rule, I will not be returning. I strongly discourage anyone seeking a pleasant dining experience from visiting Kibo Sushi House - At least...