Pizza Nova — Restaurant in Brampton

Bad customer service. They talk about policy without thinking logically. I went there with my family including my 5 year old to "dine-in". I ordered a garlic bread along with 2 large pizzas as my 5 year old was super hungry. I asked the staff (thrice) if she could give the garlic bread before the pizza. The staff at the billing counter kept repeating that the garlic bread is not ready. After a wait for over 30 mins, they gave the full order together. Why would you not give the garlic bread first specially if it has been requested 3 times. To this the staff says " its not our policy!"

As a customer I would only visit places that care to offer customer service and not list the policy!

Apart from this, I had to request for the paper plates, cutlery, tissues. None of these were offered in the right quantity from the very begining. Oh, and I forgot to mention, the paper plates are so tiny that half your pizza slice would be hanging out.

Note: I have been to many other locations of Pizza Nova, this was the worst....

If I could give no stars I would. After what I just witnessed, I don’t ever plan on coming here again. I was sitting infront of the store waiting for my pizza to be finished and witnessed a friend of an employee or a customer that they knew, allow the customer to walk in the store with no mask on. That is sickening. Especially, with everything going on with COVID.

On top of that, the customer had blew her nose in the restaurant and was leaning against the cashier counter without sanitizing her hands. I had complained to the employees in the restaurant and told them that they are allowing people to enter with no masks? Especially, in a environment where food is being made?

When I told the employee they shouldn’t allow that, I also mentioned to the customer that there is cameras everywhere in the store and I recorded for myself. Going forward, since the employees didn’t care about what was going on, I will be taking this to Peel Public Health and file a report.

Not safe for the community. Goes against our...

I called in to get a Trio. I was informed by the person on the phone that they don't have potato wedges and I'll be getting Garlic Bread instead. A short time later they called back stating that I won't be getting garlic bread either and instead I have the choice of potato chips or 2 dipping sauces. I stated that it's unacceptable and she stated that since a pound of wedges are 5 bucks and the wedges apparently in my meal are worth 2.60 that I would have to pick either 2 sauces or potato chips

I stated how ridiculous it was and asked her how much garlic bread was and she said 5 bucks

She put me on hold to call the store and she stated that the store would only give me half a garlic bread

I cancelled my order immediately. This is piss poor...