Pizza Pizza — Restaurant in Brampton

Absolutely horrible experience.

I ordered Blue Moon and Ben & Jerry’s ice cream from Pizza Pizza at around 3 AM through Uber Eats with priority delivery and a tip. What I received was a completely wrong order 3 random ice creams I never asked for. I immediately called the store, and the call directed— even though they were open.

I decided to go to the store directly, and the staff were incredibly unhelpful. First, they refused to give me a receipt for the order. Then they said it was "thrown in the garbage," and when I asked them to take it out, they said they won't just acting .Finally, they admitted the Uber driver had two orders and gave me the wrong one — but that makes zero sense because when I arrived, my actual order was still in progress at the store.

So how did they already “hand over my order” to the driver if it wasn’t even ready?

The whole situation was a complete mess. No accountability from the store. No help from staff. Just blaming the Uber driver instead of owning up to their own screw-up. Waste of time, money, and energy — and all of this in the middle of the night. I recommend people to not order from this store from Uber as it's just a waste of time they don't know how to handle situation properly it was late night and I was talking to person named Amit I feel like no one named Amit working there he gave me maybe wrong name as I figured out from his accent. Please be careful if you are ordering from this location.

Never ordering from this location again....

I recently visited this Pizza Pizza location in Brampton, and unfortunately, it was by far one of the worst experiences I’ve had at any Pizza Pizza.

First, the customer service was absolutely subpar. The cashier was rude and unprofessional, showing no interest in providing a pleasant experience. I understand that staff can have bad days, but there’s no excuse for poor attitude, especially when interacting with customers.

I ordered 2 large pizzas with 4 drinks for a total of $28.99. While the price seemed reasonable, the quality of the food was extremely disappointing. After waiting for 30 minutes, I was finally handed my pizzas, which were overcooked and had burnt crusts. It’s clear that no attention was given to cooking them properly. The pizzas were far from enjoyable and had an unpleasant, bitter taste due to the burnt edges.

Overall, this location has a lot to improve upon – both in terms of customer service and food quality. I would not recommend this location to anyone. It's certainly not worth the money, and I regret spending my hard-earned cash here. There are plenty of other Pizza Pizza locations and pizza spots around Brampton that offer better service and quality. Do yourself a favor and stay away...

One of the worst experience at this location. I was standing at the restaurant waiting for my pickup order placed at the counter. So while waiting their i have seen one uber guy came inside to pickup a delivery. He asked the lady at the counter for his pickup, the lady told him to wait 5 minutes. The guy start waiting for the order at the corner very camly. After 10 minutes the boy again asked them for the order. Then the lady told the guy inside the kitchen to make uber order and told that the driver is waiting from long. Then that crazy cook shouted loud on uber driver to either wait or to cancel the order, and again then abused him and asked him to leave the restaurant without giving him the order. The poor delivery boy left the store without any argument. I and other customers inside the store was shocked to watch this crazy seen. I felt bad for the uber driver. I was not able to do anything there for him, but i want to tell the higher level management of this store that certain action should be taken on that employee because this behaviour is unacceptable. These people not only disrespected him but also wasted his...