Warraich Meats — Restaurant in Brampton

This is with regards to an order for lunch that we placed thru Skip the Dishes today. We ordered 2 special thalis as per the menu on their website which said chicken curry OR butter chicken, goat curry, salad, raita, naan and gulab jamun. There was an option to choose ANY ONE from the chicken dishes. So for one thali I chose chicken curry and the other thali I chose butter chicken. That was the only choice provided and hence it is understood that we want the rest of the items that your special thali contains. When we received our order, both the thalis had both chicken dishes. There was no goat curry!!! We called the restaurant at charolais drive to tell them of the mistake and I think that was our big mistake because the lady Simran refused to acknowledge she made a mistake. She yelled at us, did not want to try and understand what we were saying and kept telling us we had to specify goat curry in our order. We were trying to make her understand that the choice for curry was only between the chicken dishes and it is understood that goat curry is part of the order. She had terrible customer service skills, and disconnected the call whilst we were still talking. We are extremely disappointed with this inferior service at your...

Methi Malai Chickn was OK. Tasted Achari and couple of others there, one of them was super high on salt, Karahi lacked flavour. They let u taste foods - that’s a good thing.

Took Methi Malai, and some whole chicken gravy. Unfortunately, the pieces were super hard, the methi malai was still ok on taste, but other one was extremely spicy, so much so that it was taking away other flavours.

Definitely, the food wasn’t fresh. It wasn’t stale but the taste and extreme hardness of the meat and unwanted colour on the chicken are all signs of low quality or meat that’s not fresh.

They have whole wheat roti, this is a plus. Would generally avoid for cooked gravy foods. Must be better on marinated food or snacks.

Edit: The Marinated Afghani Chicken was really good when cooked. The marinated mutton champ seemed full or color and lacked flavour.

Service...

Would have given 0 Stars if possible. The spicy lemon chicken we bought from this location turned out to be rotten and when we tried to return , the girl at the counter rudely gave a lame excuse that it can’t be rotten since it was marinated that morning. When we confronted her that we don’t find comfortable eating it, she legit shouted in punjabi that there’s a sign board put up that bought items can’t be returned. They would rather get their customers get sick rather than refunding or exchanging the bought items. Also, it’s one thing to politely tell about the store policy and another to shout it. How do people like her even get hired ? Forget customer satisfaction, they don’t mind their customers getting sick. Awful customer service and lousy food , wouldn’t recommend anyone...