Subway — Restaurant in Brampton

I'd go every Tuesday during work lunch and other than "slow" and always under staffed (2, occasionally 3 workers, in an entire store, during lunch rush with line up's of up to 10 ppl I've seen (that's 40ish mins to get my food with only 2 workers). This, I could deal with, and the sub was always great. One day, it seemed a new girl was there maybe... She prepared my entire sub with one had gloved, other no glove.. Now, she TRIED TO MAKE THE SUB WITH A SINGLE HAND WHEN BOTH HANDS WORK. It took her forever just to load the ingredients, cuz she had to grab each cucumber for example, 1 by 1. Instead of simply following rules and using both gloves and being more productive... So I'm watching like a hawk to make sure her bare hand that I have no idea how clean it may be doesn't touch my sub... And she did well (except it took 8 minutes to put materials on my sub...) until the CUT, now if I only had one glove and it's on my dominant hand, I'd choose to cut with the no glove hand, hold sub in place with gloved. Nah, she did opposite. Her bare hand was all over my sub lol after being careful not to. Why was she wearing just one glove? If her other hand is injured or something, and can't handle a glove, I get it, she should be working cash and the toaster stuff and whatever needs doing in the back (other than cut veggies haha) and return to sub making when she can wear two gloves. So I complained to manager who is lazily and slowly working the cash and I said "I'm not taking that sub she's only wearing one glove and I saw her touch it, I just know me, since I saw it, I won't eat it.." and that manager lady DEFENDED THE EMPLOYEE AND TRIED TO MAKE ME BUY THE SUB HANDLED BY A HANDVOF UNKNOWN CLEANLINESS. She even said" I watched and she didn't touch. And glove less girl chimes in, ya I never touched anything without the gloves! " I'm like how about when u cut it, you used your glove hand on knife, explain how you cut a huge sandwich without touching the bread, in fact don't try to think of anything, because even if you do, that would not be the method you used, you put your bare hand on the subs bread, held all ingredients in with thumb, and cut with a knife with a gloved hand holding it.. " this made her quiet, she realized I truly was watching close.

Look. That is THE only time I've ever been the least bit disruptive at fast food or any similar store. I felt like if I mentioned the manager would immediately turn to employee and ask where give #2 is as its mandatory, and, I'm just never going back. Hakka No 1 is way better and cheaper. McDonald's is 6 minutes from there and better and Tim's there too. Want something really special go to tazah taste at torbram and Steeles, same price adms a 12" sub for 2 FRESH and huge Butter Naans plus a big tandoori chicken place. That dysfunctional subways that's gonna fail during the coming recession I just won't be going to ever again. I would totally, if manager corrected employee behaviour and manager personally made me my sub. But nah, she didn't correct her, and she was doing same for the others in line (1 hand sub making, trying not to touch with other hand). What kinda sandwich shop works this way??? Not one I'll ever...

Usually when customers place their order, that’s basically the end of it right?

Apparently not at this particular subway. Service started off slow for myself and the one lady in front of me. There was only one worker as far as I could tell until another lady popped out from the back and asked me what I wanted only to start working on another order for mobile pick-up as I was telling her my order. Not a big deal, I understand how busy pick-up orders get so I decided to wait to tell her my toppings until she was finished preparing the mobile order.

“Well are you going to tell me what you want as toppings or not?” was the first sign I should have taken that this wasn’t going to be a pleasant experience. I played it off as a joke and told her I didn’t want to rush her but she insisted on it. I proceeded to tell her the rest of my order and toppings only for her to question every decision I made. “Are you sure you want that bread? The Tex Mex is better” and “Wow you’re not going to toast that?” are not appropriate responses to a customer who clearly knows what they want.

I understand and can appreciate recommendations from employees at fast food restaurants, but this lady was definitely more pushy and unfriendly than her coworker who was being bossed and pressured in to getting out of the way by the other staff member. Definitely needs training on how to handle customers and respond...

Highly won't recommend to go there,,I went toady 10am Oct/20/21 ,I had footing veggie sub,, I had lettuce, Clumbers,GP, onions and jellopinio,that's it an I asked a serving girl to little bit more lettuce plz and thank you and she did reply me with big and agrasive voice like she said' I have to close the sandwich and I'm not allowed to give more lettuce' waoo she was rude and she push my sandwich with her bother hands and smash ,like she is serving me as a favor. I jus did pay and left with my sandwich. Have good luck with business ,,and cheep staff,,I wish I could give them -10 Stars. I love Subway but now Where to go to eat good food ? I did work at Subway restaurant 7yrs, we were not trained like this,, customer service was Priority. Now jus rude and cheep people no on e respect customer and their job. 👎👎👎👎👎👎👎👎👎👎👎👎 Things down for...