Subway — Restaurant in Brampton

Worst customer service ever, person who attended me on April 09 2025 @ 8ish pm. I have been a customer of subway since 1999 and never have I even had this kind of customer service experience or ever complained I didn't end up buying anything from this location so can't comment on food but I would definitely not feed my family the food which is made by someone who's making faces.

Subway order procedure ( please correct me if I'm wrong) 1.Select you bread and cheeses and ask if you would like it to be roasted (made her face) Select you protein or veggies (veg patties) And asked you would like it to be toasted (made her face again)

Her phone rings in the back goes answering her phone telling her coleague to take care of my order . Comes back asking what I want for my 6 inches I said chicken ( made her face again)

Theese was enough for me to walk away.

My order 2 -foot long veggie 1 -6 inch chicken 1- 6inch veggie delight 1 - sidekick.

The attendent is more in to answering her personal phone ringing in back then focusing on customer who's ordering the food.

Took my business elsewhere where it is actually appreciated.

Owner should train the staff for customer service specially in this economy I am a restauranteur myself so I believe me I wouldn't be writing this for something which doesn't need to be addressed. Check cameras and you will...

Usually was average about 3-4 stars but now it's a 1. Staff is not well trained nor are they friendly. They just stuffed my sub with topping, causing is to all come out. Didn't bother to use the knife and push anything in. Just wrapped it like that quickly although they weren't even busy. Didn't ask what type of cheese I'd like and didn't cut my bread properly. This caused the top to be very thin. Drinks area did not look like it had been wiped down and lids were all over the place. Didn't feel like putting something filthy on my cup. They didn't even explain how there's a price difference if you want fountain or bottle either. Rolled her eyes when I asked. The sub did not taste good either. I would not go again nor do I recommend it. You might as well go to another location or get something from others in the Plaza like Pizza Pizza, McDonald's, or Tim Hortons. Tims and McDonald's are...

I recently visited this restaurant, and unfortunately, my experience was very disappointing. The staff(Simran) showed a complete lack of respect towards us and infront other customers. Her behavior was unprofessional and rude, and she seemed uninterested in treating guests with basic courtesy.

This kind of behavior is unacceptable and no customer should be treated like this. Just because someone works here doesn’t give them the right to talk to customers in such a rude way or make us feel insulted.

I’m telling you this because I believe in giving direct feedback. I hope you will take this seriously. If such behavior continues, I’ll have no choice but to take...