Tim Hortons — Restaurant in Brampton

This Location don't even deserve 1 star rating.

It has been an awful experience to deal with Tim Hortons customer service at this location.I have been a Tim Hortons customer for more than 18 years now and the way I was treated at Tim Hortons location # 105066 ( 5085 Mayfield Brampton, inside Walmart store) was a very bad experience. The CSR named Harman at the store treated me very badly. She was very rude. I waited in line for more than 15 minutes on April 13th around 4:00 pm and ordered FV. I asked them to fill my cup as it wasn't filled completely. But when I checked the drink it wasn't. I asked her again to which she clearly said "NO" and asked me to take my refund. To this my question to her was why so? I stood in line for a long time and waited for my order then why she can't do the needful. Then she replied saying that I will give your refund but I can't do what you are asking for. She was not wearing her name batch also. When I visited the location 2nd time then I got her name from another shift employee.

Long story short I visited back the location and the manager at this store refused my refund saying that we already offered you a refund but the Tim's gift card balance inquiry customer service advised that there is no refund posted from this location.

Just want to add we as a customer have not done anything wrong to you & don't deserve to be treated in this way. Because of her arrogance and ignorance I never knew that to grab a cup of coffee after waiting in line for so long can become a nightmare. If you don't like your job then don't do it but don't spoil someone else day.

To post the review I had to give one star. But your location don't even deserve a "STAR". The customer service and the agent are pathetic (Harman). Not returning back to this location. This Location needs a serious makeover in terms of employees & the manager.

CAN WE GET EMPLOYESS WHO KNOWS WHAT CUSTOMER SERVICE MEANS WITH BETTER TRAINING AND UNDERTSANDING AND HAVING CONSIDERATION FOR THE CUSTOMERS WHO WAIT IN LINE FOR 10- 15 MINS PATIENTLY TO GRAB THE ORDER.

• I WAS JUST GOING THROUGH THE REVIEWS FOR THIS LOCATION AND THE NAME HARMAN HAS BEEN MENTIONED IN THE REVIEWS BY SOME OTHER CUSTOMERS AS WELL FOR HER RUDE AND UNPROFESSIONAL BEHAVIOR.THIS IS CLEAR THAT SHE HAS BEEN AN ONGOING ISSUE AND DEFINITELY NEEDS TO BE REPLACED OR PUT ON TRAINING...

Absolutely horrible, see more.

Employee who messed up my meal (refer to second paragraph): Taranpreet

Wedges weren’t as crispy and soft as other locations. The food took a couple minutes too long to make which I completely understand because of the busyness at the location.

The egg and cheese sandwich though, the word “disappointment” is an understatement for their service. I ordered an egg and cheese style English muffin as part of my meal, and the cook prepared the muffin with bacon in it! I spoke to the cook who “fixed” my muffin by literally removing the bacon and putting the buns back on in front of my eyes. I confronted her and she made up some excuse, saying the bacon’s “juice” will not stick to the other ingredients. I absolutely don’t like this location at all.

The reason why I am complaining about the bacon on the muffin is because I am vegetarian by heart, and I even told the cook about it. But she still makes up some excuse, I didn’t want to ruin her day by going on some rant but I am leaving this feedback for you all to consider.

Aside from that the Hot chocolate was very good, which is the only thing making the “food” category a 2-star.

Summary: food taste is okay, texture and crisp wasn’t good. Service was very, very bad. Do not recommend...

Normally, I am generous in my review; however, the Tim Hortons in the Walmart centre at Bramalea and Mayfield is the exception. This is by far the worst service I have ever encountered in the fast food industry. I had 4 separate orders and there was always one item or ingredient that they did not have such as: cream cheese, 2 types of muffins, oatmeal. It's not about what they didn't have, but about how the lady explained it to me - rude and matter-of-factly - "what you see if what we have!" ??? I cant see you don't have oat meal, I cant see you don't have CREAM CHEESE (especially). And the kicker - when I ordered my egg and cheese breakfast sandwich on a croissant toasted with butter, by the time I got back to my car, I received a cold plain croissant. I will not be going back to this location. I rate this location one star due to the extremely poor customer service quality - the lackadaisical attention to detail...