Tim Hortons — Restaurant in Brampton

I'm the regular customer for this location. My work is nearby so I order everyday almost for $5 to $20 at this location. I got the wrong order several times and bound not to come back at the same time as the break time is limited to 30 minutes. So today when I got the wrong order (Mocha Iced Cap L) right away, I couldn't get back to the tim hortons as my break time was ending. At that time, I called Tim hortons that I had order (L Ice Capp with extra cream) and the staff asked me to come after my work at 5pm right away and mention and I'll get the right order. The staff was extra rude to me giving me warnings that they'll need receipt next time for the order. I agreed, but they were extra rude to me and talking to me like I was liying about the same. We pay a lot of money for our lunch and being a regular customer getting accused like that is a big thing that hurts and not acceptable. The staff name who was rude to me a lot was (Oops Sorry! They didn't provide me with the name) It was on Monday, June2 at around 05:35pm when this Supervisor was extra rude to me. I request to the higher authorities of this Tim hortons or maybe the owner to please look over it as there is a thing called Customer service. A lot of people might be doing fraud but when it comes to that I'm right and a lot of people might be right, then it is not acceptable. Please fake a action on this. This time hortons will hear from my lawyer. I'll sue the Tim Hortons for such a...

I walked into Tim Hortons expecting a quick and easy coffee run, but instead, I got a lesson in bad customer service.

First off, I walked in and not a single person greeted me. No “Hello,” nothing. Fine, maybe they were busy, I thought. So I go ahead and order my coffee and a refill. When I go to pay, I notice she charges me for a regular coffee instead of the refill. I ask her if refills aren’t cheaper, and she literally rolls her eyes at me—like I’m the one being unreasonable. I’m all for a little sass, but come on, at least get the order right first.

That wasn’t even the worst part. While I’m trying to juggle my laptop bag, lunch bag, and sandwich in one hand, the barista asks for my cup to make my coffee. I give her my bottle, and she tells me to open the lid myself. I’m clearly struggling to get it off—how hard would it have been to just open it for me? But nope, she just stands there and watches me wrestle with it. I finally get the lid off, and THEN she offers to help. Like, really? Way too late.

All in all, this experience was...

THE GUYS AND GIRLS WORKING AT THIS LOCATION, WEATHER THEY WORK WITH CLOSED EYES OR THEY TAKE THEIR WORK FOR GRANTED. MY WORK LOCATION IS 1 mint AWAY FROM THIS TIM AND I USE TO ORDER MY BREAKFAST FROM THIS TIM BY MOBILE ORDER. THEY DO MISTAKES LIKE HELL. SEVERAL MISTAKES IN SIMPLE ORDER. TODAY! FIRSTLY, THEY FORGOT TO GIVE 2 THINGS OUT OF 5. I HAD TO SEND MY DRIVER AGAIN TO GRAB ORDER. WHEN FINALLY, I RECIEVED MY ORDER, I PLACED SMALL 2 CREAM IN MY CHAI TEA BUT THEN THEY PUT SUGAR IN MY TEA. IT IS VERY THE GUYSAND GIRLS WORKING AT THIS LOCATION, WEATHER THEY WORK WITH CLOSED EYES OR THEY TAKE THEIR WORK FOR GRANTED. THEY DO MISTAKES LIKE HELL. SEVERAL MISTAKES IN SIMPLE ORDER. FIRSTLY, THEY FORGOT TO GIVE 2 THINGS OUT OF 5. I HAD TO SEND MY DRIVER AGAIN TO GRAB ORDER. WHEN FINALLY, I RECIEVED MY ORDER, I PLACED SMALL CHAI TEA 2 cream AND THEY SERVED IT WITH SUGAR. IT IS VERY...