East Side Mario's — Restaurant in Brandon

Servers were great at first, very nice & attentive, but the food tasted awful. I went with my father and we both ordered a soup & entree. The soup tasted like someone spilled a whole container of salt into the batch. After 40 minutes of waiting after the soup was taken away, we received our entrees, which were overcooked and dry. The pasta dish I ordered tasted like someone dumped a bottle of liquid smoke into the mix and it was inedible. Our waitress offered to bring us something else, but based on everything we were served, we were so thoroughly disappointed and just wanted our bill. When she returned with the debit machine, our waitress proceeded to argue with us over the fact that the food actually tastes good, “customers usually have a good experience here” and that apparently the food that we ordered were items on the menu that tasted bad and she would’ve picked anything else (even though she happily took our orders with no comment). My father proceeded to give a thumbs down review on the payment machine for our “overall experience at east side mario’s” and our waitress guilt tripped him into changing his review because apparently “I’ll get fired if i get too many thumbs down”. We didn’t have an issue with our waitress, but she became personally offended that we didn’t like the food. To end our visit arguing over how OUR experience was, it completely ruined any sort of redemption. Not to mention, they made us pay full price for the three bites of our entrees that we ate. All we were given was a free dessert coupon for next time. It was our first time eating there and we will never be returning again. I will make sure everyone in my life knows how bad this restaurant is and I hope anyone reading this review right now saves their hard earned money and spends it somewhere that actually...

Our first time coming to this place for supper. First thought upon entering the restaurant was, why is there only 2 other people eating here at 7pm? Service was quick and friendly. I ordered the grilled chicken caesar salad. The chicken was severely charred and it was full of black dirt from the grill. It even smelled burnt. The waitress said that it's always served like that! At least the waitress was kind enough to take the chicken off my bill, but still charged me for the salad👎. At least the salad was crisp, tasteless but crisp. Had to add fresh parmesan for flavour. She offered to have the chicken redone, but I was grossed out and didn't want a replacement. Besides, I dont trust food coming out of the kitchen after refusing it. My hubby ordered sausage penne dish. He expected it to be spicey, but not that spicey. He didn't even eat half of it because he was burning up! No wonder the restaurant was empty! We won't be going back there! Wish I could add the picture I took of the chicken that came out of that kitchen!

Oct 12,2022 update. I filled out the form and still no resolution to our bad experience

Dec 1,2022 update. I finally received a coupon for a free meal. I went Nov 22. Another epic fail. The cooks at this location don't know how to cook chicken. Adding a another photo of chicken I was served on this night. I had 1 bite of it and left the rest behind. My hubbys chicken parm was also overcooked to...

Me and my partner ordered take out from east side marios. When we initially put in our order we were trying to order items that were no longer on the menu or were American. But the menu I pulled up online didn't state it was American or out of date so that was confusing. So the appetizers we wanted weren't available and the person on the phone wasn't that friendly or helpful with finding another option so we decided against it. First red flag. We then decided on two other pasta dishes that came with free loafs of bread. My partners pasta dish was very spicy and didn't taste very good the quality of the food was similar to what you get when you buy TV dinners from the store. But at double the price. My dish was similar in quality it just seems like it was produced in a factory at mass. The loafs of bread were solid,thick,hard, no seasoning and unflavourful. They were comparable to bricks. Honestly the worst experience I've had with a restaurant mostly due to the quality of food. My partner only ate like 5 bits of his dish and threw it away because it just was so unappealing and unediable. I don't usually leave comments like this but it was a terrible experience and a...