Canad Inns Destination Centre Brandon — Hotel in Brandon

First, we’re told the day of our first night of staying that the slide is broken. After looking at reviews, that seems to be a theme for this place - why else do you think I booked an overpriced room at your hotel? FOR. THE. SLIDE. You’re a hotel advertising a big waterside - pay to get it fixed ASAP. At least if we booked at one of the other hotels with a pool we’d know what we were getting for the price. It was too late to book somewhere else. Second, there were other problems with the pool area - a hot tub was also broken and something was broken for the ventilation (?) so they had a fan on the floor on the pool deck PLUGGED IN RIGHT NEXT TO THE POOL. Sure there were caution signs, but seriously?! When my FIL asked a staff member about it he was given attitude and told they would have to “shut down the whole pool”. Who wants to be the guest that shuts down the pool and ruin it for the other guests?! No one - especially when it’s one of the most expensive hotels already to stay at. Also, they request you shower before you go into the pool but you’ll have to do that in your room because there’s nowhere to do it poolside. Third - we were looking for things in the area to do. There is no info book in your room, and the front desk staff are useless as well. Nothing to suggest to us, no local pamphlets or anything. I understand we could look online, but it’s a basic service they could offer - everywhere else does. Plus, when asked a basic question about being able to access the hotel from the door near the tavern with our keycard we were told no. So if you park on the side closer to the tavern you can’t get in. I’m confused, you’ll let random people not staying at the hotel enter the front door to use the tavern, but if I’m stuck parking on that side I have to walk ally the way around to your front door as a paying guest? Fourth - hotel room was barely cleaned. They made the beds (which I had pretty much already done), left some new glasses. Honestly, we got a bit of a discount that had NOTHING to do with the hotel (benefit of our union membership) and I STILL wouldn’t book here again. Snotty staff, the breakfast buffet sucked and the pool and/or slide seem to always be out of order. Canad Inns - this hotel is an embarrassment to your name and you’ve certainly lost a customer from any of your...

Overall fairly decent. The rooms and hotel seems mostly clean. No continental breakfast.

The pool is not easy to get to. You have to walk up and down two flights of stairs. Also it’s very dirty and flooring is worn out. One of the hot tubs was broken. I don’t like how there is a huge window that faces the lobby where random people can look into and see you swimming. Especially when you’re at the pool the reflection of the glass is such that you can’t really see out so I was surprised you can see better looking in from the other side. The pool was also kind of dirty. You could see visible dirt, looked like sand, in wading pool. When we changed after, this sand type dirt fell from our bathing suits. Also the water was freezing cold. The slide was working when we went. It goes fairly fast. When you’re in there it is dark for a bit. You have to walk up a lot of stairs to get to the top. The flooring of the wading pool is lifting/ bubbling which doesn’t seem that safe for young children to walk on because of the tripping hazard.

The location can be suspect. I’ve seen many drunk people or physical fights. A few months ago when going to the Tavern, my friend and I saw canad staff kicking out two drunk people. The manager was threatening to call the cops and dragging the person on the ground away from the hotel. The screaming and fighting makes me sick and would be horrific if children were exposed to it.

The hotel is also very loud. You can hear neighboring rooms, kids running up and down...

I did chose this hotel because it was attached to the arena I did stayed during the winter fair They let me check in early They even called us that we would check in early I am think we check in at 3.30 My actual check in time was 4 pm The whole hotel was very clean The front lobby was so clean The hallways feel very newly renovated the rooms are newly renovated the room very clean The hotel outside was very clean The are so comfortable beds and the pillows were very so comfortable The room was very clean the bathroom is very clean The restaurant staff very friendly and restaurant food taste very good restaurant service a very good servers are very friendly at restaurants Tavern, united staff very friendly They very quick With bring our drinks to us . They very quick with the bill to us Front desk staff very friendly I think we had manager check us in The pool and hot tub very good But the pool was bit cold The pool is good size They even have 2 hot tub plus the hot tub were good temp Otherwise pool hours are good From. 9 to 10 pm Maybe they could have adult time swimming time from 10 pm to 11 pm We did ask for late check out on Sunday Between 11.30 to 12 pm . The housekeepers are very friendly and this hotel is newly renovated even have good water pressure in the shower and sink in bathroom . The is hotel is very quiet at night this hotel is very quiet This very good hotel in Brandon Thanks, u Canada inns for good stay at Canada...