East Side Mario's — Restaurant in Brantford

We went to Eastsides for my Birthday. I had the worst experience because of the one server who clearly gave me the vibe that she did not give a * that it was my Birthday. I normally take my kids there and the service is hit or miss depending on the server you get. However I know in the past the staff would sing and bring a mini cake with a candle out and sing and make feel excited for ypir Birthday.Our main server just did not have a great vibe and seemed racist. We wanted to sit on the patio. I was greeted nicely by the 2 host at the entrance when we entered and was excited and said it was my Birthday they said Happy Birthday and to let me server know. My family and I sat at the table and immediately when my server came over to take our order she said the robot can't come out to the patio for my Birthday do I want to sit inside. I said no my kids and are already here so we'll stay because the patio is beautiful. We ordered and I asked for a soup to start and bread she said I would have to finish the soup before I can order any other side. One of the reasons we like Eastside is the all you can eat soups, salads and bread. However she said one at a time. Anyways there were other servers we came around to help bring the food out however our main female server was nott friendly, accommodating or even said Happy Birthday the entire time. At the end of our meal she gave the bill and brought the Birthday treat and placed it on the table and walked away. I never got a smile or even a Happt Birthday from her not even once through out my entire meal. I will never go there for a Birthday meal again with my family. Coincidently there was another young white guy a the table beside us that was celebrating his birthday and had our same server and she was all smiles and said numerous Happy Birthday. Customer service is so important to be warm, welcoming, accomadating....what does it cost to be kind or to even smile on someones Birthday?! Don't work as a...

Unfortunately, our experience was a bit of a nightmare this evening.

We were a group of 8 adults with 6 kids under the age of 4. We called ahead and made a reservation, requesting the private room so we wouldn’t be a disturbance to other patrons enjoying their meals. High chairs and booster seats were gross and had to be wiped down before we could use them.

Despite a reservation booked for 5:30, we didn’t get our entrees until 7pm. We felt very neglected by our waitress, who rarely made an appearance and forgot every request we made. She tried to excuse it by telling us they had a lot of takeout orders that night.

We watched a family beside us come in, order, eat and leave before we even had our food.

Drinks took 20 minutes to come out (and no waters for the table were brought out until we asked). Bread took just as long, we never saw the extra butter we requested and we only got one Caesar salad to share with all 14 people (and received a garden salad no one ordered or liked).

The food was alright, mixed reviews. Some of the pizzas were undercooked/cold and the chicken was tough.

Because our patience was quickly getting used up, we asked for our bills and to-go boxes immediately after the food arrived. Again, our waitress disappeared and didn’t have anything ready when she returned, so we waited another 20 minutes for our bills.

Finally, our separate bills were all incorrect. Some more significant than others, and it took 3 more attempts for the waitress to correct them. My husband and I still ended up paying for a drink we didn’t order (we gave up) and the kids did not get their desserts.

An apology didn’t seem like enough for how much we went through tonight. We’ve all had positive experiences at this location before, but we will probably not return after this one.

We hope this review is seen by management so they are aware of...

Tonight my wife and I ordered in for our family. When the order arrived, my son had his drink—but not the meal that was supposed to come with it. I called the restaurant, and they told me to come in to pick up the missing dish and that they’d provide a gift card for the inconvenience.

I paid for delivery as a convenience, yet now I’m driving out of my way to fix their mistake. To make things worse, I wasn’t even worried about my food getting cold on the drive back—because everything was already cold when it arrived.

When I spoke to the manager, I was told the gift card could only be used on a future purchase. So after paying for delivery and receiving a cold, incomplete order, I’m expected to buy more food just to use a partial credit? That’s unacceptable.

Here are a few things I strongly recommend:

The entire meal should have been refunded or replaced in full.

No food should leave the kitchen unless it’s piping hot especially if its for delivery.

Orders waiting for delivery drivers should be kept under a warmer to maintain temperature.

We’ve ordered from this place many times before with no issues, which makes this experience even more disappointing.

Unfortunately, after tonight, I don’t think we’ll be ordering from here again.

FYI to the reply on submitting a review, we have still not heard back on this....