On the Lam Restaurant — Restaurant in Brantford

Thursday, July 26 2018

A group of seven of us arrived for a 7:30 dinner reservation as part of a birthday celebration. Our mains hit the table at 9:40 PM. That should say a lot.

We found out, an hour into waiting with no food in sight, that the fryer was broken. But only after talking to the waitress about how much longer our salad and oysters were going to be.

People who came half an hour after us had been fully served and left before we saw our meals.

At 9pm we got our first food, warm olives with bread, which was ordered at 7:40.

9:05 one serving of mussels, one taco

9:10 salad and oysters.

9:45 steak, tacos, fish, and scallops.

9:55 beans, potatoes, and peas with an extra bit of free plastic wrap included.(Side note we ordered 4 servings of potatoes, but were advised 20 mins after ordering that we would only get 2 because they weren't going to prep anymore).

I've heard good things about the food, but by the time I got my dinner I didn't care.

The mussels were good. The oysters were good. The tacos were ok. The scallops were not seared at high enough temp to get a good caramelized crust. The steak was heavy with a hint of dirty grill in the sear. The food was adequate, but not at those prices or the investment in time it took to taste it.

The worst part is that no one cared enough to manage our experience. The server was apologetic but offered no pratical recommendations or solutions. The owner, Grant, offered no solutions either and stated that two hours isn't a long wait time. And the kitchen didn't modify the delivery schedule to at least get the cold foods to the table to compensate for their technical difficulties. The only thing comped at the end were the peas, because even for these folks, plastic wrap in peas is one country too far.

The only conclusion we can come to is that they really didn't think they needed...

I am quite disappointed in my dinning experience here. As my husband and I were very excited for a night out without kids celebrating my 30th birthday it was a huge let down. The service/ atmosphere is definitely why I am writing this review. This is a very intimate restaurant where everyone should feel at home but in this case the servers pick and choose who they give priority to/ provide their attention to. Very long wait times , and lack of customer service. As well as there were staff members (off shift) sitting at the bar getting served drinks and being tended to rather than guests. ( we saw the one get up and open a till with a key this is how we know they were staff) We also witnessed sexual assault in the restaurant where a man was grabbing the waitress’ bums as they walked by and no one did anything about it, instead they kept serving this man until the point they had to cut him off. We arrived at 7:00pm and this gentleman in my opinion as a sober pregnant woman was already intoxicated at this point and the staff kept serving him they did not cut him off until 9:00pm and they had to ask him to leave because his behaviour was that absurd. To say it politely I am disgusted in how they let the behaviour go on for so long.

We enjoyed our food, definitely not enough to ever go back as we were already returning patrons. To witness the lack of respect and attention they give their customers with the price of their menu items is a huge problem in my opinion. If anyone values where their hard worked money goes for a nice evening out for a special occasion I would not go here ! Many restaurants uphold their respect for their guests and their employees safety a lot more than what I saw here. Spend your...

My husband and I went to this restaurant to try something new for our 20th anniversary. It was a busy place which is good! We were seated at a table that was about 1-2 ft from the table beside us. We were crammed in between two tables. We asked to move only to be told the tables on the other side of the restaurant had to be reserved differently and if there was a no show we would be moved. Our wine and food were good. My husband's entree was beef tenderloin and it came out just that alone on a big plate. It looked lost! We each had the puffed potatoes which were very good. My shrimp was good too. The disappointing part of our experience was the atmosphere. We couldn't talk to each other because it was so loud and our neighbours were literally sitting on our lap. We were under the assumption that when you pay a lot of money for good food the atmosphere goes along with it. Our suggestion would be to remove one of the tables for two against the one wall to allow the diners some freedom to talk so you aren't on top of each other. Unfortunately we won't be back. We have our usual favourites for fine dining and...