Red Lobster — Restaurant in Brantford

Unfortunately one of the worst experiences in a restaurant. Starting with menu, the size has been reduced drastically (assuming due to covid) and no longer has some things we liked. We decided to try the crab cake app which was not worth the price at all. They do use lots of crab in the actual meal however the taste was very off and seemed to be burned on one side and undercooked/cold in the middle. Comparing the same price dish to Jacks Oyster House, the difference is night and day. Moving on to the main course, I ordered surf and turf which includes the filet mignon which I order the temperature of medium rare. My expectations were not super high since it is a seafood restaurant, however the cook on the steak was terrible. It seems they left it on one side to cook and never flipped it. The bottom half was cooked to well done temp and the top side was cooked medium rare. You could see where they had sliced into the steak to check the temperature on it which was unnecessary. After cutting it to check the temp they obviously cooked it again since the portion that was cut was now a well done temperature. I would have sent it back however at this point we had been there an hour so I was not waiting again. The rest of the meal was good but nothing extraordinary to mention. It is sad when the best part of the meal was the gluey mashed potatoes. Now the real highlight (and not in a good way) of our visit was the service we received from our server. A new interactive display for you to view menu items has been introduced and sits on the far side of the table from the server. She decided to reach over our appetizer and biscuits to show us how to use it. Apart from bad table etiquette this is just plain gross to do. I bit my tongue to not say anything since I thought this one slip up would be a mistake in her service. Throughout the meal she only referred to me and rarely ever said anything to my wife. Seemed odd to me but since I am more vocal I figured she was more comfortable speaking to me for our needs rather than my other half. Well when the time came to pay I went to use the washroom while my partner was going to pay for us. Our server comes back and says something along the lines of "Oh I see he left for a moment would you like me to comeback to get your payment?" to which my wife replies "No I have the card and am paying". The servers reply to this shocks me the most out of this service. Her reply was to say "Well I don't usually see women pay, but you can use this machine (the new interactive display) to pay when it comes up. Have a good night". When I returned from the washroom, my partner was obviously upset with the exchange and wouldn't speak until we got to the car. In my opinion that statement is extremely unprofessional as well as rude and demeaning to all women. With the service and food that we received here on March 18/2021 we will not be returning to this red lobster again and it will be a long while before I get the appetite to pay $140 again for two people at an under...

This was the BEST restaurant I've ever been to! We decided to go to Red Lobster since I had never been, and let's just say this is the best choice we could have ever made! Our server, Stephanie, was a delight! Sweet as can be, super helpful, a natural comedian, and ready to do anything we needed! She hurried to bring us some biscuits (which were refilled a few times so we didn't have to keep splitting the last one in half). Then we started off our journey with the crab fest drinks of two Strawberry Lemonades and one Long Island Iced Tea, which we got to keep the cups (awesome promo)! Next we all chose our entrees which for 2 of the 3 of us is usually a difficult thing to do. Stephanie did not hesitate to make sure we knew what we were getting and ensure that we knew how amazing it was! We had the dragon shrimp on mashed potatoes instead of rice, the crab lovers dream, and the crab fest surf and turf. Our food was ready very quickly, was nice and hot, and made perfectly! The kitchen sure crushed it on all aspects! Now since we are not common crab eaters, we did not know how to use the cracker and get the meat out, but no worries! Stephanie was there to save the day and walk us through it while reassuring us that it's okay to be new to this all and not know what on earth we are doing! (And to anyone that doesn't know how to eat crab like us, dont worry we wore a lot of the crab!) We finally decided to round out the meal with dessert naturally! So we got the chocolate wave (a wonderfully rich and delicious chocolate cake), the brownie overboard (super delicious and a winner in all brownie competitions), and the apple crostada (similar to an apple blossom and a fantastic one at that)! During our dinner we had a lovely group of other customers sit on the opposite side of us. We convinced them to get the strawberry lemonades, because while who wouldn't want them? We joked around with them since theirs was garnished with a strawberry and we had lemons instead (just being silly and keeping the mood light) so what does another lovely server (I missed his name) do? Brings us 3 strawberries since we missed out! Oh it was a hoot and a half! They did everything to make us feel welcomed! At the end of our wonderful evening, much to our surprise, the wonderful Stephanie let's us know that we made her night! GIRL! YOU MADE OUR NIGHT! She apparently works in the kitchen most often, but she killed it serving and should 110% be out serving more often! She is a natural and great at promoting the menu! Every part of this evening was worth every penny and then some! I am so glad we chose to come here and we will surely be back! They make sure we are welcome, well taken care of, and enjoying every minute of it! Well done Red Lobster in Brantford! You guys all crushed it! Keep it up! Much love 3 very...

After traveling all day from Ottawa the group voted to go to Red Lobster has most of them like seafood and it was essentially right across the street from our hotel. When we got there being a Friday evening we expected to be busy, which it was. We were ushered to a booth which in no Universe would ever fit for average size human beings, none of us are grossly overweight and it was elbow to Elbow with no room at all. We were brought what they call biscuits which were so underdone they actually oozed in the middle. We placed our order three of our party getting the all you can eat shrimp and myself not being a seafood fan, selected the fish and chips. When asked if I could replace the fries with a salad I was told no but I could have a salad for $1.99 extra. When this is food finally came what they called a salad with Romaine lettuce with a few croutons and a ketchup packet worth of dressing. The fish itself much like the biscuits were so underdone the inside was practically liquid and not as warm as the outside. The people on the booth directly beside us we're hacking and coughing all over the place mostly in our Direction not that the restaurant can be blamed for that but if you plan on going request a table away from other people if you can. I have been to many Red Lobsters in Ottawa and all of the service was better at this one the food, the experience, and the atmosphere definitely was not. If you have me going to Branford and you stay at the Comfort Inn do yourself a favor and hit Arby's or Taco Bell save yourself the extra money and a lot of the aggravation...