Tim Hortons — Restaurant in Brantford

Still l like the place but l can't get over the roll up the rim it said l win boat and trailer l have picture of the screen slot and l record it all and save it and send email back ather my heart stop beating so fast from being so happy because l not happy never it a sad world out there so l was thinking the sun was starting to shine Thur and my kids was so happy we when and buy fishing stuff and then tim Horton said no sorry it a system trouble so sorry you did not win my kids start crying and they not happy my wife was mad and start l should of tell them till it was for real so they ask me never to buy again from there so l try but it was hard because tim Horton is part of Canada living who don't need there fix in the morning so l start buying again they more mad again but now they all mad at me but l feel tim Horton being who they are they should have to do something to make it right or l should take them to court but l should they have better layers then l can get so all around l get f over and so what do l do l like tim Horton l used then from the time l was five years old but they lie and if the roll up the rim system is fix or who all did they f over with prize or is the roll up the rim is fix so we never winner or they have a bad system so why should we have to be tell me l win and then said l did not l thing it all fix they made it so we get f over...

Apparently comprehension isn't a strong suit there , yesterday went through drive thru around 1230 ordered a breakfast sandwich which they said they had got to the window and they didn't have sausage no big deal , so changed order to a very very simple so easy a toddler could have figured it out a ham and cheddar sandwich with get this just ham and cheddar and bun nothing else since gf is allergic to tomato even explained it to the girl working the window , get the sandwich glad I checked had lettuce tomato and the sauce not just ham and cheddar like I asked , so back it goes comes back sandwich maker says I took the tomatos off so just had lettuce and the sauce , umm the tomato still touched the meat and lettuce my gf is allergic sp he gets all pissy, and again explain it's suppose to be just ham and cheddar pretty simple so goes back for the 3rd time surely they got it right this time comes back and now it's just got ham on it and still has the sauce , so this time girlfriend gets out and walks inside finally after the 4th time they got it right , how ridiculous that it took 4 times to get a very basic sandwich made , let alone knowing someone had an allergy you put tomato on it then peel them off and hand us back the sandwich knowing someone allergic ? That person...

The tim hortons at 226 West Street in brantford has gone downhill. The service is nothing. Team members prefer to joke around with each other over helping customers.

My wife went into to pick up an order they forgot about it. She mentioned it to someone and they said they will go get it only to stop and talk. After 10 mins they turned around and said oh yeah the order.

The other day I went to go pick up an order and a staff member was holding my stuff while talking to a customer about nothing important. I only realized it was mine when they sent it down and put my receipt on it.

I went in to grab milk and they didn't have it. No big deal there so I asked for chocolate. I was asked small or regular size. I said regular, the staff says okay so small and hits enter and walks into the back. Comes back with smalls.

Ordered a coffee for pick up. They not only didn't have it ready but I had to remind them that they had a pick up order. If I walked in and ordered I would of been out quicker. Cherry on top of it is they got the order wrong.

I work with customers and if I treated my customers like this I would have a meeting about how bad...