Pho Chan — Restaurant in British Columbia

Had this place before about a year ago, the meal and portion is great but me and my fiancée usually get it to go. We where out tonight and remembered this place existed, and thought we would dine in for the first time. We where pointed to our seat from afar, and brought hot tea in a glass cup with no handle… strange but whatever. The older lady our server was packing up orders, before she came to collect our order. She was preparing our utensils, I heard one utensil drop on the ground and thought “no way she is gonna give us that.” From my point of view I seen she picked it off the ground and put in the small see thru utensil bin and proceeded to place it on our table. I told my fiancée, he said it’s fine shrug it off just use the chop sticks. I did. She got our order, she was wearing blue gloves 🧤 cleaning the dirty tables with spray, and sweeping the floors with the same gloves. Our food was ready! I seen her walk to our food without changing her gloves, no hand hygiene and brought our order to us… I was pretty disgusted at this point. First the tea, then the utensils. Then this! So I pointed it out to her “can you wash your hands, you've been using the same gloves you served us with to clean or change your gloves.” I said it as nice as I possibly could!!! She got offended and proceeded to tell me “I use hand sanitizer, over my gloves to clean them it’s just as same as washing your hands except it’s with gloves.” Yoooo I’m no rocket scientist but use your brain , but you have to change gloves after each use to avoid cross contamination. And it’s common sense. And I was watching her, she never used any hand sanitizer. I seen the hand sanitizer. Anyways she went on, I just turned away and ignored her. The kitchen staff must have over heard, and she went to the serving window to laugh about what I had said. I told my fiancée, “just pay and ask for it to go.” He went to the counter, and she had the stankest attitude towards him about it. This place needs to be checked for a health code violation. Well I be eating here again? Probably not! Never. Wash your hands , in between serving and cleaning especially for a restaurant.

They had a new batch of customers walk in, it took a lot of will power for me not embarrass her they way she tried to embarrass me by laughing with the kitchen. To tell her new customers about her...

My friend and I came an hour before they closed and asked if they are still open for dine in and they said yes.

As soon as the server sat us, she handed us a menu and asked what we would like to order. We had to order it right away. (We weren't even given 2 seconds to read the menu).

We understood they were closing in an hour and that is why we asked if they were still open. As usually the kitchen closes 30 minutes before closing. So we were surprised that they said yes, then didn't allow us the time to read the menu. We quickly browsed the menu and ordered.

Overall, the spring rolls, vermicilli bowl, pho, and bahn mi tasted good.

Unfortunately, the service really ruined the meal for us!! When we were finished eating, we looked around for the server so we could ask for take away boxes and the bill. We did not see our server, we only saw another person sitting in a booth. We continually looked at the lady and waited. We thought she worked there, but everytime we made eye contact she did not get up. So we continued to wait.

Finally, after about 10 minutes, she got up and said to us they were closed and we needed to hurry. We said we would like the bill and take out boxes. She brought us only one small pho bowl for everything and seemed upset when I asked for two so I could seperate the vermicelli bowl from the Bahn mi as they both wouldn't fit into a pho bowl. She reluctantly brought me two boxes. When I opened one, it was dirty.

My friend and I understood that they were closing in an hour, but for them to not check on us nor being the bill. Then when they do bring it to get mad at us they were closing and we need to hurry? It definitely ruined how well the food had tasted before...

Ordered the BBH + 2 Spring Rolls.

BBH: Taste was meh. Not spicy. Very light. Very bland, and not flavourful. I swapped out the thick noodles for the thin ones as I don’t enjoy noodles slipping and splashing all over my clothes. Noodle portion was adequate. Ingredients however, left more to be desired. A few paltry slices of beef, less than a handful of tiny chicken balls, 2-3 slices of ham. Left unsatisfied and unfilled. For sides, there were only limes and basil. No sprouts.

Price: $12/large bowl. Which honestly, is pretty darn small.

Spring rolls: Super crispy. Chock full of ingredients. Perfectly fried and flavourful with each bite.

Price: $5.50 for 2

Service: Meh. Servers took orders, brought our food. And never once bothered to refill the water.

Location: Pretty spacious, brightly lit and ventilation is good.

Would I come again? Not really. Many other places with better BBH. Good location, but pity about the disappointing food...