Godfathers Pizza - Walkerton — Restaurant in Brockton

Last night I stopped in for pizza while visiting family. I’m originally from Waterloo, and I just have to say the staff were absolutely wonderful. The two young women working were welcoming, attentive, and really made the experience enjoyable. On top of that, the pizza itself was excellent!

That said, I was very surprised and disappointed when I went to tip. I looked for the option on the payment machine, but when I asked, the staff explained that tips aren’t available through the terminal. In today’s world, very few people carry cash, which means those employees are likely missing out on well-deserved gratuities simply because of a system limitation.

As someone who owns a restaurant in Waterloo, I can say firsthand that tips are not just extra. They’re a vital part of supporting and motivating staff, especially younger workers. For many, it’s spending money that rewards their hard work and provides encouragement to deliver great service. Without an accessible option to tip digitally, you’re not only reducing the earning potential of your team, but also creating a less satisfying guest experience for customers who want to show their appreciation.

Adding a tipping feature on the payment machine would be a small change with a huge impact. It ensures staff are fairly rewarded, it encourages excellent service, and it shows that the business values both its employees and its customers’ experience. With such fantastic staff already in place, it seems only right that they should have the opportunity to benefit fully from the service...

We've gotten pizza here plenty of times in the past as it was one of our favourite pizza places. We preordered two large 6 item pizza's this last Saturday. On arrival I was told it would take two more minutes. I said okay and that I was just going to take the bottle of pop out to the car. I came back in and sat on the bench and waited...and waited. In the meantime I noticed the workers do not wear their masks when they are making/preparing the pizza's. They only wear them on their face when they come to the counter to tend to customers, even though there is plexiglass between them and the customer. I worked in food manufacturing for much of my life and had to wear a mask on your face. While I am still waiting two women came in, neither wearing masks. Then the pizza delivery guy came in and leaned over the one counter and he is not wearing one either. Nothing is said! This is actually the 3rd time coming here that I've seen their delivery guy come in with no mask on, with customers standing inside the building. The girl finally asked me what my name was again after I had been there for at least 10 minutes, then got my pizza down from the shelf where they store them until people come to pick them up. So I was waiting all that time for what?? Got home and the two large pizza's looked more like medium sized pizza's and they were very, very skimpy with the items. The pizza's tasted blah. I doubt if...

I recently had a disappointing experience at Godfathers due to the unprofessional behaviour of the manager. It was clear that she takes advantage of her position. During my visit, she left the store for a coffee run while two employees arrived, and I overheard them mention that there wasn't much prep done before they got there. There were only two pizza slices left when they came in, and they had to quickly make three full pizzas to catch up.

Additionally, the manager was swearing in front of customers yes not to them but there were customers in there hearing this, which is completely inappropriate and to be swearing in front of the employees that look like they are in high school. She didn't take any phone calls despite the busy atmosphere, choosing instead to chat with an older coworker she went to get coffee with. This kind of management is unacceptable and reflects poorly on the establishment. Despite this the employees that were working looked very stressed even though they did a great job keeping up with the work, if this management keeps up you won’t have employees there anymore it was toxic and they looked very upset! This happened on Tuesday and I hope this feedback helps improve the situation for future customers...