Chatime Bubble Tea — Restaurant in Burlington

My suggestion… drive to the Oakville location. It’s further but you’ll get your drinks 10x faster. They’re well staffed there.

Waited 1 hour for my bubble tea. Was refused a refund on the spot. Talked to the owner that night, who said he’ll give me a refund as an exception. A customer should not be waiting 25 mins to get my order taken, and then another 25 minutes waiting for my 1 regular sized drink and some macarons. Have you ever waited an hour for a drink and some already made snacks. and then refused a refund for the product? 🤔 where is the customer de-escalation practice and protocol here? Clearly, Sheldon cares about his customers waiting with kids. The other customers waiting 55 mins without kids don’t get the same...

Amazing Matcha Latte and Friendly Staff!

I recently visited Cha Time Cafe in Burlington (Appleby location) and had an amazing experience. The Matcha Latte I ordered was delicious and perfectly balanced in flavor. The cafe was not busy at the time, and my order was delivered quickly. The cafe is spotless, creating a welcoming and comfortable atmosphere. The staff were incredibly friendly and provided excellent service. I highly recommend this place for anyone looking for a great...

Pros: Longer hours than competition

Cons: unprofessional customer service at the time of pick up pick up confirmed for 7:45 pm. The order was started at 7:45 pm. The staff started the slush first, therefore the slush was melted by the time the full order was completed tasted the strawberry powder in the melted slush warm pearls in mango drink overall quality of drinks was poor

Will not be back. Coco Fresh closes earlier, but much...