Montana’s BBQ & Bar — Restaurant in Burlington

My family and I had the pleasure of dining at Montana's restaurant (Burlington) this evening and I must say that the experience was truly exceptional, due in no small part to the outstanding service provided by Donna. From the moment we sat down, Donna greeted us with a warm and genuine smile, instantly putting us at ease and setting the tone for a wonderful evening.

Donna's attention to detail and her genuine passion for ensuring that every guest has a memorable dining experience was evident from the start. She took the time to explain the menu, offering insightful recommendations and answering all of our questions with a level of expertise that showcased her deep knowledge of the restaurant's offerings.

Throughout the evening, Donna remained attentive and engaging, seamlessly anticipating our needs without ever being intrusive. Her impeccable timing and seamless coordination with the kitchen and other staff members ensured that our meal flowed effortlessly. It was clear that she takes great pride in her work and genuinely cares about the satisfaction of each and every guest.

What truly set Donna apart, however, was her ability to make us feel not just like valued customers, but like honored guests. She took the time to engage in genuine conversation, sharing her own insights about the dishes and genuinely seeking to get to know us as diners. Her warmth and hospitality elevated our dining experience to something truly memorable, leaving us with a lasting impression of Burlington Montana's that extends far beyond just the delicious food.

Donna's professionalism, warmth, and passion for hospitality are a true reflection of Burlington dMontana's commitment to excellence. She is an invaluable asset to the restaurant, and I have no doubt that her dedication to providing exceptional service has left a positive and lasting impact on all who have had the pleasure of being served by her.

In conclusion, Donna's outstanding service at Montana's restaurant truly made our evening unforgettable. I would not hesitate to return to Montana's, knowing that Donna's commitment to excellence will ensure that every visit is nothing short of exceptional. Her genuine warmth and exceptional service have set a new standard for hospitality, and I eagerly look forward to my next opportunity to experience her outstanding service...

Food Poisoning Incident

I visited this location on March 6, 2025, in the mid-afternoon. Upon arrival, I waited a short time before being seated by a friendly lady with blonde hair. I sat in the bar area at a table and ordered a 10oz steak, cooked medium-rare, along with a salad and water.

The bartender took my order. To my understanding, a female chef was working that day, but I do not recall her name. When my steak arrived, it was undercooked—rare with a cold center, only surface-cooked. Additionally, the plate had remnants of food from a prior customer stuck to the rim, or it was some kind of unpleasant-looking decoration. I’m fairly certain it was food.

I complained about the meal, but little was done beyond briefly addressing it with the chef. They put the steak back on the burner for less than three minutes. While it was now warmer and cooked to a better degree, it had a strong butane gas taste. Despite this, I accepted it. Otherwise, the bartender and busser provided fair service.

Approximately six hours after eating, I developed a fever, chills, and vomiting, requiring rehydration and rest. I also lost a day of work due to this.

Personal hygiene, kitchen cleanliness, and food preparation standards need serious improvement at this location for public health reasons—unless, of course, you’re trying to send customers to your funeral home next door.

I trust that management will address these concerns, but this experience has completely put me off. Even the sight of this restaurant will remind me of the awful, drawn-out experience of running...

Arriving at 8 p.m., we were grateful that two thirds of the restaurant was empty as we did not have a reservation. A manager, doubling as a waitress, took our order, brought us our drinks, and was not seen again for forty minutes.

When the food finally arrived, four of the six dinner entrees had to be sent back as they were stone cold. How long does a baked potato have to sit out before it feels like it was just taken from the refrigerator? Their solution was a few minutes in a microwave. The potato and steak were now warm, but the rare steak came back as medium well. The only things that were mostly well prepared were the two fajita entrees which came on sizzling skillets. Of course, one came with four wraps, and the other with two.

Subsequent drink orders were wrong, or did not show up at all.

When it came time to use the restroom facilities I was wishing that I had remembered to bring a flashlight or headlamp. Of course there was no power in the bathrooms and the floor had about 5mm of "water" everywhere. Using my phone as the only light source I was able to conclude my business there. I was told that the ladies room was the same. When I complained to the manager / waitress, I was told that there were crews on the roof working on the problem. How can a restaurant even be open under such conditions? There must be a health code violation in there somewhere.

For our troubles, we were offered at 10% off coupon for our next visit. There is ZERO chance that that coupon will ever be used.

In summary, avoid...