Tim Hortons — Restaurant in Burlington

in the past two weeks, this tim hortons location has managed to mess up not one but two of my orders, and i don't mean just the contents of the orders, but 1) failing to make it at all, and 2) forgetting to include items that i paid /extra/ for.

the first incident was the one that really ticked me off. i'd placed an order for a flatbread pizza through the app and was informed only when i went up to check if it was ready that they "[weren't] making them anymore". no refund, no kind of substitution, just the $7~ they, for all intents and purposes, stole from me.

the customer service rep i conversed with was lovely and gave me 1600 points in compensation, which would be wonderful and all except a flatbread is 1800 points! so i was scammed yet again.

the second time was actually earlier today, when this review was written. i had gone to grab a bagel with those very same points i'd received and had to pay extra for herb and garlic cream cheese, no issue with that. except! when i walked back across the mall to my store's break room and opened the bagel to find no cream cheese! just bread and butter.

i didn't have time to go back, and i was hungry, so i ate the bagel anyway. but these were far from isolated occurrences, and i am far from impressed.

suffice it to say i won't be purchasing from this location again...

Refusal of service after being called for an order, employee left to attend other things before I could ever place my order and was left standing there a good two minutes without no other employees willing to fill in or take my order before up and leaving without my order. I’ll be going to another coffee place in the future as this level of service is incompetent, unacceptable and very unprofessional for a “High End and Well Regarded” coffee in Canada. If your staff is unable to not give service to customers to any degree with prejudice whether it be via due to someone’s color, sexual orientation or religion then DO NOT HIRE THAT STAFF MEMBER. I pray that someone management or head office sees this and re-evaluates their hiring process...

I don’t know what to say. Time and time again I’m left wondering if things can get worse. And time and time again, I’m shown that they sure can. Today was just the latest in a long list of bad experiences. I order the roast beef and cheese sandwich and a coffee. After waiting for 12 minutes, I finally ask if I’ll ever get my coffee. I head back to work since half my break has been spent waiting aimlessly. When I get to the break room I discover there’s no cheese on my roast beef and CHEESE sandwich. Funny enough, the kid even said the word cheese when handing me my order. I’m really going to have to think long and hard about continuing to support this location. Today was far from my worst experience and it was...