Wimpy's Diner — Restaurant in Burlington

Generations of my family and I have been loyal patrons of this establishment. I have come here since my pre-parenting days, recommending it to my parents, accompanying my grandmother in her more mobile years and introducing it to my in-laws — this restaurant has been our go-to for breakfast. In fact, it's where my daughter had her very first pancake.

However, a recent incident involving family members has led me to reconsider our patronage. Family members of mine, who happen to be elderly devout church attendees. One morning, arrived promptly at 8 am, the restaurant's opening time, eager to enjoy their breakfast treat. While their dining experience was uneventful, their departure was marred by an unfortunate altercation. They were confronted, presumably by a significant other of a staff member, with language that I won't repeat here out of respect for community standards. The grievance seemed to be their early arrival, suggesting it added stress to his partner’s workday.

While I understand the challenges of the hospitality industry, having eager customers waiting at the door is typically considered a mark of success. Even though this individual isn't an employee, their connection to the staff and their behavior on the premises is concerning. Given this incident, I feel compelled to reconsider our family's loyalty to this establishment, despite the many cherished memories we've made here. While I hope others continue to have pleasant experiences, I must prioritize the well-being and comfort of my family. I genuinely hope the individual responsible for this unfortunate encounter seeks and finds the...

This was our first and definitely LAST time at Wimpy in Burlington. We showed the waitress a picture of the dish we wanted — clearly Cinnabon pancakes — and she confirmed it. But what we got was completely different. False advertising at its finest.

When we pointed this out, the waitress casually said, “Oh, that picture is something else, not what you ordered.” But we showed her exactly what we wanted. Why confirm it, then bring something else?

The plate we received didn’t even match the menu description. We asked again, and she admitted it was missing the toppings, then suddenly came back saying “Oh, it’s cooked inside.” Total confusion, no consistency.

We politely said we didn’t want it — because it wasn’t what we asked for. Instead of fixing the mistake, they brought out the chef, who started yelling at us in front of everyone, claiming it was our fault for ordering wrong! No apology, no correction, no professionalism — just pure attitude.

To top it off, they made us pay for a dish we didn’t touch. No resolution, no accountability. This whole experience ruined my daughter’s birthday, and left us all upset.

Wimpy markets itself as a family-friendly restaurant — but nothing about this experience was welcoming. If your staff makes a mistake, the answer isn’t to send someone from the kitchen to argue with your guests, it’s to take responsibility and fix it.

Attached photos of what we showed the waitress and what we got!

Stay away. There are plenty of places in Burlington that actually understand...

If I could give my experience a zero I would. Today, myself and 2 friends attempted to have lunch at Wimpy's around 1:00. One of my friends is disabled and uses a scooter. I had called prior to going and confirmed they could accommodate a scooter. We immediately were met with rudeness and disrespect from the waitress. We had not even found a table and she started saying loudly the scooter had to be moved due to fire codes. My friend had managed to move herself onto the bench seat only to be told she needed to move her scooter. I asked if the waitress could move it for her, she said no, we could move it outside. The waitress seemed to be going out of her way to make this experience difficult and undignified. I don't know if this is a lack of training or where the problem lies, a customer should always feel they can ask for assistance. We asked for help and were promptly denied. It's shameful a person with a disability was made to feel humiliated and embarrassed. Trust me when I tell you, this did not go unnoticed by the other patrons in your establishment. A happy customer tells a friend but an unhappy customer...