Marble House Eatery — Restaurant in Burnaby

Comically bad service deserving of a list.

1.) 4/6 people did not get their soup after over half an hour after ordering. 2.) We inform them that our soup is taking a while and ask for them to check on it. 3.) They forget again and notice 4/6 of us blank staring at each other and re take our soup order another 30 minutes after previously being informed of the soups not coming out.

• for this the manager gave us a 10% discount and free pop

4.) Our order is only partially filled the first time around, no biggie we have a second round. 5.) Our second order was mostly a copy of the first order as we still had not received items from the first order and they managed to miss some of the same items we never got on the first order. 6.) When we asked for dessert and the bill, they forgot... again. 7.) When they asked if we wanted dessert and the bill after forgetting we had already asked for it, they gave us another tables receipt. 8.) We asked them to check the receipt and received another incorrect receipt. 9.) When we were told we didn't tip we stated the aforementioned grievances and the server complained back to us that we a "free pop and %10 off". The lack of a tip was most definitely intentional. Shout out to cashier "Lisa" for shaming us for not tipping after providing trash service.

It's Insane to me that after service as bad as that, we still get hounded for a tip. The lack of a tip was due to terrible service and mixing up the bill and overcharging us. I get it, mistakes happen, but when they happen a second time, a third time and so on it's crazy to be calling us out for not tipping.

The service here seems to be very hit or miss as in previous experiences it was the best service I had ever experienced. Its a shame to see how far they've fallen in such a short period of time. Shout out to the manager today though, he made sure our table received our soups after it was brought to his attention that we had been waiting for an hour and credit where credit is due, he did try to make it right with us with the discount and free pop. However the a couple of the workers under him are definitely bringing this place down. It appears I'm not the only one with this experience.

Best of luck to them hopefully they use this review as a guide to improve their service and fix some of their more glaring shortcomings. Here's the date and reservation just incase someone at the restaurant wants to verify that we were there Dec/30/2023 7:30PM Reservation for 6 people...

All the Marbles…

My friends and I used to frequent all the AYCE places by the Top Gun restaurant group, but they all seemed to be gone during the pandemic?!? Now this place replaced one of its AYCE spot.

Anyways, passed by this place pretty often when mopping around Crystal Mall, but decided to come here for the first time. As far as I remember, there’s only some minor changes done here since the previous restaurant.

Anyways, here’s what I ordered;

AYCE hot pot. $37.95/ person. I ordered each plate of the different beef slices but somehow they magically appeared even before I sent in my order and certain dishes randomly brought out without me ordering them. The meats were still pretty frozen up in rolls besides the first plate of beef. The veggies and other food were okay. The desserts such as the fresh tofu puddings and cotton candy were legit! Double soup base (hot spicy & golden soup). The golden soup had a little fresh abalone in it lol. Overall pretty basic soup base and taste wise. Pork tripe with white pepper soup base. Light peppery pork bone taste. Deep fried salt and pepper tofu. Cubed it a bit too small. All available sauce and condiments. $5.99/ table. All you can drink pop/ lemon iced tea. $3 Side of condensed milk for deep fried buns. $0.75

This place was like your typical AYCE hot pot place like before the pandemic, a very casual atmosphere and vibe.

The service was decently okay, all the staffs were always moving and attentive especially in clearing away the empty dishes and refilling the soup bases.

As for the food, they were overall pretty basic and average. I would say it’s about $67/ person with all the extras, tax and tips in. With this price tag, it might struggle a bit because across the street, Cho Cho hot pot by Dolar Shop, is more higher end AYCE hotpot with better options for about the same price . Nevertheless, I finally realized I am not 19 years old anymore and I have a hard time making the AYCE worthwhile, therefore, I wouldn’t put my marbles...

The first time we went here we were really impressed with the meat quality as well as the portion. Went back several times after, but it just went downhills from there. As time went by, the meat portion got smaller and smaller, and it got harder and harder to actually get what you ordered. For example, for the beef, no matter how much you order or how many people you have, you get one plate of beef. On two separate occasions they dumped cheaper meats we didn't order and without giving us a chance to say anything they walk away, I'd still like to think it was an accident (or two). As for things you do order, some just won't show up half the time, and together with how understaffed they are, good luck even trying to flag someone down. At the end it really just became a war to flag people down and/or beg them to give you what you ordered. I'm giving two stars because the meat quality is still good. Overall, there are definitely better all you can eat options out there, that aren't so terrified of people eating their food. If you're so terrified of people eating, then don't open an ayce place, quite simple.

Ahh, moving onto attitude, when we were paying, we didn't realize that they charged for an extra head until after we paid, and when we informed them, the server literally THREW the receipt on the table and ranted to us "and you were looking at it for so long". By long, she meant 5 seconds to see the amount. I understand it's a tough job, but perhaps some people just shouldn't be in the service industry.

And if you're looking to eat their dim sum, we tried that as well. It's not terrible, but by a big margin, it's not...