Subway — Restaurant in Burnaby

Probably had the worst subway experience here today. Their credit/debit machine went down at the lunch hour rush and instead of mitigating the situation, not a single employee knew how to handle this crisis. First and foremost they should have put a cash-only sign on the door to filter out any more customers coming in without cash - yet they continued to make sandwiches. As an ex-subway employee - when I was 19 - I knew how to handle this situation - as this is a situation that can happen to anyone. After about 20 minutes of them restarting the computer over and over again, I had to tell them to put a sign on the door saying "cash-only" and out of the 4 people working there, no-one moved and just stared at me. I told them they either write off the sandwich after angry customers storm out of the store or they write off the sandwich and give it to us for free - guaranteeing a return customer. They did not listen. They all went to the back and called someone and it still took them over another 15 minutes to finally say they can give us the sandwich for free - but they still were not confident about it - we did not get a single apology during this whole ordeal.

All the employees lacked any leadership and customer service skills in this situation - they were frantically running back and forth and staring at each other. There was no manager on site, which from my experience at Subway, is a must during lunch hour. Majority of the customers are working individuals from the neighbourhood and crunched for time on their break. This subway lost its credibility with its repeat customers today.

I cannot blame the employees due to the lack of management in this situation - but I can say they did lack training - as this is a very probable situation that can happen to anyone at any store. They should have a proper procedure in place for a situation like this - as in after 10-15 minutes of the machine not working they have authorization to give sandwiches away for customer satisfaction - which should be coming from head-office.

The fact that it took me 45 minutes to have them give me a 6 inch sandwich was absolutely ridiculous. As a person who worked at Subway for a long time - I would never have let...

Horrendous - bad business practice. Subway Company needs to replace this manager / owner - unacceptable. Ordering Corporate with Subway has been simple and efficient at other locations. Ordering for an Executive lunch. Tried this location because they delivered and ordered a week in advance to ensure order was placed and confirmed. Received confirmation by email. Usually, Subway calls a day or two ahead to reconfirm which is always good for both business partners. Day of order to be delivered, no phone call. I call the location, no ring but directed to a voicemail that states "this person is not available". I called Subway Customer Service to reconfirm. They also call this location, TWICE - same recording. They left a message to call back. No call. I call again, same recording. Tell me how you can run a business like this? So I told Customer Service to cancel the order. Now I have to scramble and find another catered within an hour for my Executive lunch. They agreed that this was unacceptable business practice and service. As soon as the cancellation went through, I receive a call from a woman at Subway Marketing Crossing, stating "we just received a cancellation but we have your order ready". I politely explained to the woman of our dilemna and told her unacceptable. She tried to tell me they were delivering it. I called Subway Head Office Customer Service and explained the situation. The woman from Market Crossing tried to call me back again and tell me they did not receive any calls and the food was ready. I told them I did not want to deal with them any longer and that Subway Head Office would call them. You cannot run a business this way and expect to keep customers. Completely...

why do they call employees sandwich artist when they do not want to learn the art of making sandwiches. I mean when will they learn to spread veggies evenly on the footlong bread. as an ex subway employee, I probably pick on these things more than I should. But 40% of the sandwich is not covered by olives when I ask for olives and I have to direct you to put some more on the other half just so I get olives on the whole sandwich is not fun. and that's just 1 topping out of 6 I can go on with. it was not even busy and the next customer didnt come in probably for 10 or so minutes after my order was comoleted. so I'm not sure what was the rush to throw toppings wherever on the bread. There are ways to do things efficiently and fast. I guess, need to lower my expectations when if I want to go to...