Time & Place Kitchen | Bar — Restaurant in Burnaby

This place was recommended for the Happy Hour menu, and we came but I was definitely not happy. Where to start? Firstly it was nearly empty but the promptness of service was terrible. There was only one happy hour menu and I asked for more. At first I was told there was one per table. Well, that was telling me the obvious. We had five people - were we all supposed to take turns? Was that a strategic way to make us take longer so we cannot order before the hour was over? Who knows. Luckily by the time they came - and I had to ask one server for more menus and she turned around to do something else and never came over, so I asked other guy for more, and brought only one more over (the one who told me there was one per table) - my wife had finished looking at it. Then my wife asked to check if the truffle fries had any other dairy in it anywhere and the server said he can take away the Parmesan cheese. That would be ok if she was asking for - again the obvious - to take away the cheese but that was not the question. The answer still begged the question “well, what about anything else? “. Similarly did the sliders have any milk in anything? Reply: “Well we can take away the bun”. Then my guest order tea and half way through our meal - actually near the end - she remembered it and decided not to have it anymore as we were nearly done. I do not know what happened but then the tea was delivered. Hmmm. Then when I asked for more hot water, the waiter took my wife’s hot water pot and poured the water into my cup. Did not ask or even check if it was still hot, nor did he offer me my own pot, nor did he ask my wife if he could take her pot and pour the water into my cup. Then at the end did not even bring me a new pot. My other guests got one refill of cold water the entire dinner. Then came the food. The calamari was cold; the portion was very tiny, with lots of crumbly bits, and old dark things that were once upon a time jalapeno slices. It was definitely not green. The 1/2 lb wings - let’s say 4 out of the 6 had the old stale-meat taste, and one was tasty and moist and the last was dry. I guess one out of six is the score. The cauliflower bites was about the best thing I had, but it could all fit in the cup of my hand. For $10? Not worth the money or the trip. My wife had the truffle fries but the batch that came out was not hot at all. We had to send it back. The sliders had milk in the bun so they offered lettuce. Several leaves of wilted lettuce. I was surprised my wife ate it, as if it were me, I would have sent it back, as I am diabetic and eat lettuce burgers all the time at A&W and Cactus Club so I am used to fresh crispy lettuce. Good thing though my wife said the burger itself was tasty. My other friend said it was a quiet place with nobody rushing you. That is about the only good thing going for it, but I don’t think that was the aim, but more the result of the lousy service and food. I would never come here again. Anyone who has seen my many reviews will know I try to find something good to say. It is just hard...

Surreal experience. My table tried to order for over 20 minutes. We left after sipping on water for 40 minutes.

It looked like there was 1 sever for the whole restaurant on a Saturday evening during the holiday season. None of the employees seemed particularly glad to be there. The hostess was rude to the final member of our party when she arrived, demanding that she have a reservation when she told her that her party was already seated. Even when she was able to clear things up with the hostess, the hostess gave her attitude that "Being already inside is not the same as having a reservation".

Surprisingly, the 1 server didn't look busy or hurried, but she also didn't look over at our table once even though she visited tables near us and we were seated in her eyeline when she was at the bar. In over 30 minutes that I sat at the table, the server didn't come over once to check if we wanted any drinks or to get anything started. We tried staring at her when she was at a table nearby, politely raising our hand and keeping it there, and then finally waving our hands in the air like survivors on an island. We caught the attention of many other diners there, but somehow missed the server. Finally, the busser noticed us and came over to our table. We said that we wanted to order, and he called, "Angeline, they want to order," and walked away.

We were relieved until we saw her go to the table of five seniors next to us instead, who didn't seem concerned with ordering. The seniors took a long time to ask questions about the menu, and my table kept watching the server and raising our hands to try to get her attention, so she'd know to visit us next. We were exasperated and starting to get worried about the rest of the dining experience: maybe the kitchen is shortstaffed and our orders would take forever if they are rung after a table of five. Maybe the server would take equally long just to fetch some condiments even if we did somehow manage to order and get our food. When she was done with the table of five, she went back over to the bar without as much as a glance at our table. That's when we realized that for whatever reason, we were not going to be served at this restaurant, and we had to leave.

We ended up at a restaurant in Station Square, where staff greeted us in a welcoming manner and served us promptly despite the restaurant being busy. It was like night and day.

We really liked the location, atmosphere, and menu options of this restaurant and were excited to try it. Unfortunately, we never got to try the food due to non-existent service. Sadly, we will not be...

Some friends and I came here for dineout. This is a review of their $49 dineout menu:

1. Lobster Bisque - good flavour, a tiny bit salty for my taste but I am also a bit sensitive to salty stuff.
2. Beef carpaccio - I was worried this would be too dressed up (I’ve had a similar type of beef carpaccio that didn’t sit well with me because there was too many toppings piled on it) but this one wasn’t bad, the toppings weren’t overkill which I liked. The meat could’ve been a bit more flavourful itself however but overall it was better than I was anticipating.
3. Braised short rib Paparadelle: the portion was huge which was great, I got to take some home for lunch the next day. I was sort of expecting the pasta to taste more homemade, but it definitely just tasted like dried packaged pasta. However, there was a ton of meat which in my opinion made it worth of value, and the dish was flavourful enough in my opinion. Weirdly though the food wasn’t really hot when it came, which didn’t fully bother me because I could eat it right away, but that might bother others. Overall I thought it was quite decent.
4. Scallop risotto: the rice tasted a tad bit undercooked and not as seasoned as I hoped? My friend had to add salt to it. I didn’t try any of the scallops so I can’t speak for those.
5. Cannoli Trio: out of everything the dessert was the winner. My friend ordered the cheesecake (although I didn’t try), but she really liked it. I also really liked the Cannolis, the cream inside was really tasty and didn’t taste fake at all.

Service was just ok. Had to ask to get my water filled and it took a while before they got to it/remembered. Servers weren’t overly friendly or anything but they weren’t rude either. My friend thought it took a lot of time for each course to come but it didn’t bother me too much as I was okay chatting and digesting a little.

Overall not the worst dineout I’ve had before, I’ve gone to some hotel restaurants for dineout Vancouver in the past that were very average. This was not bad for a $49 price point. I’d give a...