bbq Chicken — Restaurant in Calgary

5 Stars for the food, 5 stars for the service, 5 stars for the service. Chicken was hot, crispy, and loaded with sauce. I'd probably come here instead of KFC or Popeyes to get my chicken fix now haha. The waiter was very polite and helpful. The restaurant wasn't very busy and the music wasn't too loud. Really no complaints about the general experience.

However, I noticed the menu had a lot of things with stickers over top of them saying the items were unavailable. We got 2 orders of chicken and it said that it came with pickled radishes, but when it didn't I asked why and the waiter had to explain that it actually didn't come with the side and that she would have to charge for it if we wanted it.

When prompted for a tip at the end I asked who got the tip and she actually didn't know... What? So does it go to the manager?

Amazing food and staff, but these two issues suggest to me that there might be some issues with management being stingy or tightfisted.

If the staff member brings a menu to the table, brings you your food, fills your glasses and ensures everything is going well, they should get the tip. She got a separate...

I've eaten at this bbq Chicken location several times. The food has always been tasty, and the service has usually been excellent. However, when my family stopped in Friday night at 9:15 pm, we were told by Kelvin at the counter that the restaurant closed at 9:30 pm and that our only option would be to take the food to go, even though the opening hours on the door indicated bbq Chicken was open until 10 pm. We were accepting of this. I've worked in the food service industry, and whenever I worked a closing shift, I would want to finish up and leave as soon after closing, too. However, after we ordered, more customers entered, ordered, got drinks, and sat down to eat. One of these customers apparently knew Kelvin.

If we had known that this location closed 30 minutes prior to its stated time, we would have gone elsewhere. In the future, when my family is craving Korean fried chicken, we will choose another spot. If this restaurant closes at 9:30, the hours on the door should indicate this, and staff should state this prior...

Very poor customer service and not a good quality chicken as you expect from a bbq chicken brand. If you're craving this bbq brand chicken, go Stampede or Beltline ones; their chickens are way more juicier and even other foods are nicer there. They(only this branch) asked me to pay extra for pickled raddish, which has never happened to me when I visit Stampede so many times before. So I asked why is it different from here and there, and the owner literally replied to me "Ask bbq chicken headquarters about this, and stampede location is directly managed by headquarter and here it is not, so it's different." His way of answering was very rude. I replied that "If it's the same brand but offering differently by location, then okay I'll simply go other location next time as they treat better". We are offered with a raddish at the end by a lady server but I won't come back here anyways as it's not about being given free raddish or not, but it's about a customer service in general and food quality that is expected from...