HAPPY CUP Country Hills Village — Restaurant in Calgary

My recent encounter with Happy Cup that claimed to offer real fruit-based beverages left me feeling utterly deceived and unsatisfied. Not only did they use artificial-tasting powder instead of real fruit, but I also discovered that my drink was neither made fresh nor crafted to order. Instead, they served me a premade mixture that further compromised the overall quality of the beverage.

The first red flag was the taste, or rather, the lack of it. The artificial flavouring overwhelmed any hope of enjoying a genuine fruit-based drink. The fact that the establishment couldn't even bother to use fresh fruit was evident in every sip I took. It was as if they cared more about convenience and cost-cutting rather than satisfying their customers with a delightful and authentic taste.

Adding insult to injury, the texture of the drink was nowhere near what it should have been. The pearls were lackluster and seemed firmer in an unappetizing way. Authentic bubble tea should boast bouncy, flavorful tapioca pearls that complement the overall experience. Unfortunately, the premade mixture they used failed to deliver on this front, leaving me with an unpleasant and unsatisfying texture.

The fact that drink was not freshly made only added to my disappointment. I believe that a good bubble tea should be handcrafted with care and attention to detail, allowing the flavors to meld perfectly and deliver a superior taste. However, it was evident that the establishment prioritized speed and convenience over delivering a premium product.

In conclusion, my experience with this bubble tea establishment was far from enjoyable. Their lack of commitment to using real fruit, along with the artificial taste of their premade mixture, left a bitter aftertaste in my mouth. I would not recommend coming here. There are several other bubble tea places that are...

My fiance and I used to come to this boba place when we lived in the area quite frequently. We popped in for the first time in a while tonight and got a mango pineapple and a peach tea with lychee jelly and light ice. The mango pineapple came out right but the peach came out in slush form and originally I was just going to leave but I’m confused as to how I could order a drink with light ice and it comes out blended. She said I ordered a peach bubble tea and it comes blended when we came back which I never do cause I hate confrontation. I explained that the drink always comes on ice and after paying $15.69 for two bubble teas she charged us another $7 for another tea even though we threw out the blended peach one. I think it was just a miscommunication more than anything but why would anyone order a slush drink with light ice? That doesn’t make sense. So I don’t understand why she didn’t ask me right then if the drink I ordered is slushy. I think that she very simply could have remade the drink which is just syrup, tea, and ice (plus pearls but we paid for that). Overall I think it’s ridiculous that we paid for 3 drinks and only got 2. We could’ve asked for a refund but just paid cause we were not trying to start conflict but I’m really unimpressed and I don’t see us returning which is unfortunate cause we have been coming to this happy cup for the last...

It's our family favorite bubble tea place. We have also referred them to many friends. Usually their staff/employees are good. First time today the owner attended us and he greeted and attended us with very grumpy & serious mood. He showed disinterested in serving us when he was the only person we saw there. Some comments he made were also to make us feel low, as we didn't know what a bubble tea is. Also he was in super rush and also didn't want to allow us a few seconds for selecting our flavors. And we were the only customer there. I'm unsure if he was racist or what was his problem with us. At the end I said "thank you" but still he didn't response.

Hey man/Mr owner, As a business owner your customers expect an excellent customer service from you and it would be nice to see you value our business. A smile and friendly customer service may earn you more business; else you will start loosing your current customers too (like our family) due to your attitudes & misbehavior. We suggest you to get some customer service lessons so you don't treat other customers as you...