Lonely Mouth Bar — Restaurant in Calgary

We went to Lonely Mouth on December 19. They’ve been open for roughly two weeks we were told. Our experience to start was wonderful. We were seated immediately (had reservations) and a complimentary coat check service was provided. We were given warm hand towels as well. The server was kind and gave us several food recommendations when asked. We ordered the Tuna Tartar, two hand rolls, milk buns, Brussels sprouts Okonomoyaki, shrimp tempura and udon. The server mentioned she would bring us an extra bowl to share the udon and that the tempura would come out with it (so we know she was aware of our order). The first several dishes came out very quickly and each dish was explained to us.

We got most of our dishes within 20 mins of ordering. We still had not received the udon or tempura. We waited another 30 mins and our server finally came by and asked if we were doing okay and then took away our plate and chopsticks. We thought this was odd but maybe chalked it up to us getting new plates and utensils. We saw other tables who arrived after us receive tempura and udon. We asked our server to add an additional order to our tempura as we weren’t sure if they had truly forgotten. Our udon and tempura came out after another 15 mins. We are pretty certain our udon and tempura order was missed or forgotten and would not have been noticed had we not said anything. The tempura order came out first and we had to ask our server to bring us a new set of plates and chopsticks. The udon came out shortly after. Our server did not say anything and acted as if it was normal to wait over an hour for these dishes. This likely was a one off but given the atmosphere and prices we paid for the food, I’d expect an apology or acknowledgement that a mistake was made.

Overall the food was delicious. The food is on the pricier side. We would come back for the food but are hesitant due to the lack of acknowledgment of their error. We have this expectation given the prices we are paying.

Food recommendations: hand rolls, tuna tartar and the udon. The rest were good but nothing...

I don't really know how to rate this and usually refrain from giving bad reviews, but this experience was so odd and demeaning it needs to be noted. Landed in Calgary early afternoon, met up with friends and decided to head to the Lonely Mouth for good food. We were seated nicely and soon thereafter were brought water by a waitress. She then claimed to remember us and that she served us earlier (not possible, I just got into town and never have been there before, ever). Then there was a fairly long wait until Veronica showed up and took our order. After another long wait the assistant manager lady came over and informed us that the first waitress recognized us and that we did walk out on our bill earlier ...... What?? I just got into town that afternoon. To it I worked in service and bars for several years, I know how something like that hurts and have never done so EVER! And if that would have been true, why would we have come back....? Well after some negotiation, apparently the lady was not so sure herself, I was allowed to "pre-pay" our drinks and food. Veronica then served us well and nicely! Food was good! Then we ordered a 2nd drink and the manager lady came back to tell us that they cannot serve us any further drinks as we seem to be too drunk ..... What? Now drunk!? Not that I was never drunk, (I have experienced that well enough before) and I know how that feels, but I was not drunk that afternoon. No negotiating or pre-payment helped. And it was a coherent discussion from my side with the manager lady for a few minutes. But that must have been enough for one of the bar staff male employees to come out fairly aggressive in his approach (to someone friendly talking) and demanding us to leave! Which we did.

Never experienced something like that before! Maybe they should go back and check their camera feed before accusing people! And if someone is peaceful and friendly in discussion it might not be necessary to...

I had booked a last minute reservation here for dinner tonight for 7:45 to celebrate my birthday with my fiancé. We arrived at about 7:50PM. We were seated by the very friendly hostess right away. We had sat for about 20-25 minutes before our server had greeted us and gotten us waters. No issue though, he was very friendly and had walked us through the menus as it was our first time here. We have always passed by Lonely Mouth but had never made the time to try it out! We ordered tea and a cocktail. Few minutes later we got to make our order. This is where it was a bit a bad experience here for our first time. We had sat for another 30 minutes before our first hand roll had come out. By then we have almost been sitting here for an hour. 10 minutes later the next one but it was not what we had ordered. We waited until our server came back to confirm. He apologized on his behalf - again no issue with our server. He has been great. He quickly resolved it by getting the correct ones ordered and said he would take care of the incorrect ones.

Within the next 5 minutes or so the rest of our order comes through including our correct hand rolls. The food was okay. Rice felt undercooked. Again, it could be an off night. I have been in a service career for the last 12 years and I understand days like this are normal. Any criticism is good criticism though, right? It would have been a non tip night but I don’t want our server to be footing the incorrect order. No fault of his. He was great and had a positive vibe all night.

We would like to give this place another go in the...