What a joke. I showed up at 9:45 PM, a full 15 minutes before closing, and was told they were “already closed” because the grill was shut down and cleaned. Their posted hours say they close at 10, so why on earth are you turning customers away early? If you’re going to stop serving food before closing time, change your hours or lock the door. Leaving it open just to tell people “sorry, too late” is lazy and misleading. Terrible customer service and zero respect for customers’ time. I’ll never be back to this location.
In response to Opa Corporate Office
Hi OPA! Corporate Office,
Thanks for the canned response, but I’m not going to email you privately just so this situation disappears from public view. Everything you need to know is already in my review, date, time, location, and exactly what happened. I showed up well before closing and was refused service because the grill was shut down early. That’s not a “misunderstanding,” it’s poor management and misleading to customers. If you can’t serve until closing, change your...
Read moreOrdered takeout for dinner. Got the donair gyro wrap combo & calamari w/Caesar salad. Donair gyro wrap is recommended, veggie toppings very generous. Not a fan of their tzatziki, I find it on the vinaigrette-style side. I do understand, that to each their own way of making & presenting. I am just used to the tzatziki , white garlicky thick w/cucumber coolness type ones. Fries could be a bit crispier, ones I got was soggy, expecting crunchiness from exterior & starchy+tasty on the inside. Calamari, fried cooked well, tender & just right amount in relation to the Caesar salad. You’re not chewing forever to enjoy calamari, really great. Salad nothing too special, could use extra sauce. Next time, I’ll order fried calamari w/Greek salad. Will definitely come back when the occasion rises. & extra...
Read moreWe arrived at 9:45 and website says its open at 10am. My daughter really wanted it so we waited. We entered the store at 10:02am and the lady staff just straight up said we’re still closed - in a rude way. Mind you, we live close so we come here a few times and ALWAYS this lady is not pleasant. Answers and takes order in a rude tone.
I told her the website says the store is open at 10am. She insisted and asked which door I entered from. Clearly there was only ONE door. Clearly it was open, how else were we able to enter?!?
We left. She didn’t even say any word. Not a sorry at least if indeed they are only open at 10:30 and that the website details are incorrect. Nothing. And again, this is not the first time she’s been rude. I wished Incould have...
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