Patisserie du Soleil Bakery Cafe — Restaurant in Calgary

I had ordered catering from here for a baby shower and do I ever regret that decision. I'd ordered scones and sandwiches, which I confirmed in advance could be done as tea sandwiches. I received and email the day I placed my order asking which location I wanted to pick up from and then heard nothing back after that. I emailed again a week later following up in a previous question and was told the manager would get back to me. The day before the baby shower I called in as I still hadn't heard back, just to confirm my order would actually be ready. I arrived at the bakery to pick up my order and they could not find the scones, turns out they had gone out with the wrong catering order. Then when they gave the sandwiches they were not correct. The bakery fixed the sandwiches, but the sandwiches on foccacia were dry, the beef and boursin didn't have boursin on them, the turkey and cranberry was missing the cranberry. I was at the bakery for almost 45 minutes and was late to the even that I was hosting because of this lack of attention.

For the scones, someone came out from the kitchen and said that he can bake fresh ones and asked if I could wait. I said no, as I was already late and asked them to deliver them, as the venue was less than 5 minutes away. He agreed and said the scones would take approximately 15 minutes to bake so we would have them soon. An hour later, we we're still without scones, so I call back and was told that the person delivering them just left the bakery and was on the way. From taht point it still took almost 20 minutes. On top of all this, the scones were completely over-baked and some tasted burnt.

The following day I sent an email to the manager letting him know about the experience I'd had and asked for him to follow up. After a week of waiting I emailed again station g that I expected a response the following day, which I got but it was the most pathetic, thoughtless response. He offered me a $30 refund (I had been given ~$12 off when I paid at pick up).

My father owned a small f&b establishment, so I know the work that goes into running a business such as this, which is why I choose to support local businesses, but I will never beback to the Patisserie du Solieil and 100% would not recommend them to anyone.

The manager clearly doesn't care about customers and they...

I have been at the Patisserie twice for afternoon tea. Each time when I booked, the person on the telephone sounded doubtful that she/he should be taking the order. This last time when I tried to book by calling quite early in the morning, the employee was curt and simply told me that afternoon tea for two would be impossible later that afternoon. I wondered why when there were only a few sandwiches (not fancy) to be made up and pre-existing dainties put on the plate. However, she was adamant that it could not be done. I already knew that the bakery refuses to do tea on Saturdays and Sundays but this was a Friday. Anyway, I tried calling back a little later in the day to see if anyone else in the store was more obliging, but for the entire afternoon no one answered the phone. It simply went to voice mail. I actually called in at the bakery at 4:00, at the time I had planned to do tea and asked then if I could be accommodated. Again the answer was "No" and I was given the reason that they require two days' notice for afternoon tea guests. There were customers at only two tables in the entire restaurant when I was there and I found it surprising that they could not rise to the occasion for tea. Both times when I did have tea there, we guests received five very tasty simple sandwiches each, a small pot of tea and some small French pastries. I would not have thought that much special preparation was required for this. One thing I noted is that the shop does not understand how to make tea. They brought pots of hot water to the table and expected guests to put a teabag in water that had already cooled. Anyone who knows anything about properly serving tea knows that the boiling water has to be poured directly on the tea bag. So, even though the food for the tea service is good, there needs to be quite a bit more done here to make customers feel welcome and that they have had $25 (each) worth of service and enjoyment. The shop also needs to learn to serve...

Unfortunately I have to update my review given my last experience at this bakery. I went on May 12 2025 around 3.35 pm to get a cake for a birthday and while I didn't love the taste; it was very plain and simple; the worst was the customer service. I don't know if this is a family business but the rudeness and lack of people's skills of the young female at the counter are so disappointing. She kept rushing me and my kid to order; my kid got confused with the flavour of the pastry he wanted and aside from her rolling her eyes at us she said "I have other customers; hurry up". Unless my money has less value than others I find this so inappropriate. There were literally only 2 other people waiting; it isn't like there was a big line. There were more people in the back so I am unsure why they couldn't help. I have paid your high prices for breakfasts for years and I am ok with it but I won't tolerate rude service. If she's family; still train her; if she's not; still train her or fire her. People either have a service attitude or not; independently of training. It should be common sense not to be rude to customers and 2 people waiting isn't the end of the world; it's normal and I deserve service to buy a cake and a pastry as anyone else. The other attitude issue with this server was that when I asked her which cakes were small and which ones were bigger; she answered: "can't you see their size" ones are smaller and some bigger"? I obviously asked because I was struggling to notice the difference; she also rolled her eyes at me when I asked her for flavours. Maybe she was in a rush to leave; not sure but her shitty attitude was SO...