Wayne's Bagels — Restaurant in Calgary

Very poor customer service from staff. I approached just over 20min after opening and waited a while before I was greeted (totally fine, people are busy). After I said hello, the staff member said “no sandwhiches for another 15 minutes” (no problem, wasn’t looking for a sandwhich, just one bagel of any flavour to take away plain). I said that’s no problem and that I wasn’t looking for a sandwhich, and asked if it was possible to just get a regular bagel (not in sandwhich form). The woman scoffed and said it would take her 15 minutes to find a “plain” bagel. I tried to clarify that any of the bagels in sight would be great and that I was looking for bagel with nothing on it, not a “plain bagel” that she could not locate for 15 minutes. I was polite but each time I tried to speak, she interrupted me or told me to come back in 15 minutes. At that point I decided my money would be better spent at one of the other wonderful vendors with great service. I understand people can feel busy and overworked (I’ve been there) but it was nearly half hour after opening and this woman was extremely rude and condescending. I definitely won’t be back and by the sounds of many similar poor reviews,...

As I do anytime I get a bagel, I will order the everything. So it was no change when I ordered from Wayne’s bagels. The next morning, when I am about to have a bagel for breakfast, I grab one of the everything bagels. To my surprise it had cinnamon on it. I thought okay maybe it got mixed up, but no every one of them had cinnamon. This doesn’t seem like a big issue, however I am unfortunately allergic to cinnamon. After calling and being able to speak to the owner, Wayne. I will NEVER be coming back again. I mentioned on the call that I just didn’t seen any signage about what was on the everything bagel and explained how I was allergic to cinnamon. He apologized for my allergies but quickly stopped me and said that he’s been doing this since 1996 and he doesn’t need to label things. When I said that everything bagels typically usually only have toppings like sesame seeds, poppyseeds, onion flakes and some salt and pepper he again interrupted me saying that he was from Montreal. I guess since he’s from Montreal he knows better than me, a random guy, who also grew up in Montreal.

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We were in the Market selling items for our charity. Our table was right beside Wayne's Bagels, so we saw how popular this spot was. We bought a bagel sandwich and it was so delicious. Because we enjoyed our lunch so much, we went there the whole four days we were there. That was in October. We returned to the Market this past weekend and naturally we gravitated to Wayne's Bagels once again. We asked the name of our favorite person who worked there, and it's Lynne. She is very polite, professional and we were also impressed at what a great leader she was, getting the staff there constantly cleaning when they had a break from the large customer base they have. She has alot to do with that we feel. It was enjoyable sitting at a vendor table beside them again this time. Recommend anyone going to the Calgary Farmers Market South to make a stop at Wayne's Bagels and...