Wimpy's Diner Cambridge — Restaurant in Cambridge

MISLEADING: "Wednesday Night All You Can Eat Fish & Chips"... ISN'T

Update 2023-11-09:

Management, I think you don't understand the core of the complaint, so I'll try to make it clearer for you. Advertising "All You Can Eat Fish & Chips" means the customer can have more fish AND MORE FRIES ("chips"), without any extra charge. You specifically told the waitress (we all heard you -- we were at the table nearest the kitchen) that I could not have more fries unless I paid for a separate order of fries. That is NOT considered "all you can eat". THAT is what is MISLEADING. What you're offering is NOT "All You Can Eat Fish & Chips", you're offering "All You Can Eat Fish" with ONE free small side of fries. Additional fries are an extra charge.

Don't accuse me of being prejudicial when you don't understand the complaint and everything I mentioned in my review is factual truth. Are you saying all 3 people in my group and your waitress are liars? Are you denying that you charge extra for more fries when the sign says it's included?

Original review:

Despite the giant sign in the window, the new Management neglect to let you know before ordering that if you want more fries (beyond the relatively small amount given to you with your first plate), you have to pay for them. Apparently, they don't even make their staff aware of it as our server seemed just as surprised as I was when the owner told her I couldn't have more fries.

They're not even fresh cut; just regular frozen mashed potato fries. Even with inflation, potatoes/fries are still one of the absolute cheapest foods a restaurant can serve. They're grown domestically in incredibly large quantities across multiple provinces.

On a dedicated AYCE night, one would imagine the kitchen would be prepared for repeat orders of the featured dish. It was a 20+ minute wait for the food and the restaurant was maybe 1/3rd full.

The fish itself was good, but they only allow you to have 1 additional piece at a time and the wait for that piece was again very long. I guess this is understandable as far as trying to minimize waste, but if a grown adult knows they can eat more, I'm pretty sure it's safe to let them have more than 1 extra piece at a time.

The soft drinks have almost no carbonation and an odd taste to them as if the machine hasn't been cleaned thoroughly. This was also the case the previous 2 times I'd been here. I didn't learn my lesson.

In the past, under the original management, I liked going here periodically for the AYCE fish & chips or their cheeseburgers. This french fry nonsense with the new owners is a bit ridiculous. If I wasn't with family I would have made a fuss about it.

Misleading customers isn't a great way to run a business. Either update your sign or at least let people know before ordering.

I won't be going back...

We've been to Wimpy's in both Kitchener and Cambridge several times and almost always the service has been amazing and the food delicious, but our breakfast service this morning at the Cambridge left us unlikely to return to this location (which is sad since we've had some really amazing service there before).

Our waitress was very firm with my wife when she asked for more water for her tea. It took several minutes for the water to arrive. The waitress for the couple across (who arrived later and left about 15 minutes before us) asked the couple a few times if they needed a refill for their hot water. And they got the refill right away. When our waitress brought the water for the refill she asked how the food was (it was good) and that was actually the last time we saw her the entire meal.

For the rest of the meal our waitress spent her time between several other tables, at least twice stopping to have an extended conversation with clients she seemed to know. We waited about 10 minutes after finishing our food for her to return, after which we asked another waitress for our bill. When it still didn't come a few minutes later I walked up and paid - at which point our waitress was suddenly a lot nicer.

We understand when a restaurant or store is busy it's not always easy to attend everyone, and some people can be a lot more demanding than others, but asking for water for tea, and being ignored in order to have a casual extended chat with others, not even noticing your clients are done their food for at least 10...

Always great service and great food! Every Wednesday after 4pm to closed they have all you can eat fish and chips. It was $11.

Update #1: I went to last Wednesday for fish and chips. Price is only $1 up (last time I went to 4 years ago. So, it's still great deal. Because, only $1 up. Some restaurants are more getting up). Close was at 7pm. I went to around 5:40pm. It was so busy. Almost seat are full. Cooking people are two and waitress was only one. We started to eat at 6:15pm. That's why, I rated 3 star for service. But, fish was crispy I love it. It was enough for one plate for me. But, still great deal for $11.99 Fish are came with 3 pieces. It was only Pollock but great taste. I'll be back for sure! Maybe I'll come in early next time. All you can eat started at 4pm.

Update #2: (2023/11/05) I went to this Wednesday again. Because want to eat Fish and chips again. Lol I went to around 5pm this time. Because I remember last time when I go there at 5:40pm it was cloud. But this time was okay. Only few groups are there. Food are delicious and I enjoyed...