Hong Huong Restaurant — Restaurant in Casselman-Steele Heights

Had a horrible experience there on Saturday January 9, 2021. We ordered takeout. The salad rolls were good, but they served us two sour tofu dishes. We returned the food immediately since we live close by and we asked for our money back. We asked to speak to a manager but were told they had no way of contacting him. We asked for his number, but they said they didn't have one. They took our number and promised us that the manager would call. We waited three days and then called the restaurant and asked for the manager's number again. We got the same response. They said they didn't have a number. We asked how we would get our money back. They had no answer. They are going to be reported to the Better Business Bureau. What kind of restaurant doesn't know who the manager/owner is? We used to go to there all the time and the food was excellent. However, in the past couple of months we have now had two bad experiences. NOT...

We ordered two soup noodles and one specialty dish—ginger beef with rice and wonton soup. But what I got for the ginger beef dish was a deep fried meat with sweet and sour sauce, apparently not what the ginger beef should be. I asked the waiter to confirm if it was ginger beef, he said yes. OK, if this is their own deep fried style ginger beef, I would be happy to try. But when I had a bite, it was tasted totally sweet and sour flavour, and the meat was not beef at all—the colour of the meat is quite white. I talked the waiter the second time that it was not what I ordered, and he took the dish back to the kitchen. What the most absurd thing was, after a few minutes, they brought me the exact same thing in a different plate without saying a word, just put it on the table and left. So please keep in mind that if you order a ginger beef dish you will get a sweet...

I have not been here for many years and I thought I would visit and try them out again. I ordered the ginger beef, rice and wonton soup combo for about $18. My server was very polite and the food came out in a timely manner. The amount of food that came with the combo was on par with the price and the overall cleanliness of the restaurant was good. It's a nice small restaurant with ample parking. The meal was hot when it was served but they may have made a mistake with my meal as I ordered Ginger beef but it tasted like sweet and sour sauce with a bit of hot sauce added in to the beef and way too much sauce on the plate. I am hoping that it was an error in sauces as I did not taste any Ginger at all. All in all the meal wasn't that bad it's just not what I was expecting. I will give them another try down the road and I will update this review once I...