La Rose Bistro — Restaurant in Cavendish

Hello there, this is a response to the message below. My lack of detail at first was to try and not make the employee feel singled out while still share that I was disappointed in my experience, hence my right to leave a review. However, there is a misunderstanding of what took place and I want to clarify as it seems that a different story might have been shared. By no means were we rude... in fact, I was very cognizant of things being mostly out of her control. My husband, baby (7 months old) and I arrived, and got on the waitlist for 6:50pm that night. The hostess said the wait would be about 20 mins (not 30?). We decided that would still leave us enough time to eat and still be back at our accommodations for a reasonable time for our daughter's night routine. We milled around a couple of shops waiting, still hadn't heard anything by ~45 mins later, and so we went back. The hostess then said it would likely be another 20-30 mins from that point. And if I'm being honest, yes, it was frustrating because had we known it would have been a 1-1.25 hour wait, we would have gone somewhere else. It was then that I shared that the first estimate influenced our decision of staying or not. It was our first trip with our baby girl, she was a bit out of routine, and I said she wasn't going to last much longer (it was also a cold, rainy, dreary evening which also made things worse). I was gentle in my disappointment (I have a daughter and would want someone to still be respectful towards her even though giving feedback). I said for the future to be please be mindful of the estimates they give people as we could have made a more informed decision. I remember thinking, it sounds flowery to say be mindful. But I was being gentle in my feedback. I said, it would be really helpful to work on estimating times for the future as this would really help people out, especially in making an informed decision. For example, we would have gone elsewhere earlier on had we had a stronger estimate but now there wasn't much time left before everything was going to close. Better fit estimates would really help families moving forward. I then said I could wait around for another 15 mins, and if we didn't hear anything we would have to get something else to eat for our daughter's sake. All restaurants were closing for 8pm. We didn't hear anything from her, or your restaurant, and so around 7:55pm, we went into the Turkey Tavern and got plates to go. We left, cold, tired, and after waiting an hour+ for a call or text that never came (never did come); we had to leave the grounds. We are disappointed in the service that occurred, hence the 1 star. It's not until reading this did I know a table was even ready? To accuse me of acting out of spite or being rude, along with your other accusations is not right or fair, and slanderous even. I could even print off my phone records to prove that there was no attempt to let us know that a table opened up, resulting in us being "no shows". However, your reply is not only excessive but a bit aggressive. All that was said is that to try and work on estimates as it impacts families and the decisions we could have made. Nothing was delivered rudely, but likely still felt uncomfortable to hear. However, it IS fair feedback to work towards for the future. So please do work with your staff on it. 10-15 minutes off, no big deal. But to go from 20 minutes to 1.25 hours, I think that is fair to mention.

Also, many people make reservations, many do not. It's a vacation spot. People explore once they arrive or change plans according to their day they've had. No need to talk down to patrons because they hope for a table the night of- that's a big part of the industry. Seeing you accuse me of leaving a review out of spite, while I was trying to give no harm to a single person, only for you to then attack me because I didn't give detail feels quite spiteful ironically. Please do better in allowing feedback. Attacking me only shows others it isn't safe to share concerns about their experience (in...

My experience at La Rose Bistro was memorable for the wrong reasons. I was very excited to go try this cute restaurant out in Avonlea Village for a staff party this year. We had a reservation at 6:15 and didn’t get out of the restaurant till close to 9. Service was very slow. The staff was not friendly. I understand that it was busy, however there is no need to rush the serving of the food. My waitress, a young lady, nearly threw the plate on the table and my Halibut rolled off and all the mango salsa spilled on the table. She looks at me with an upset look and tells me to “pick it up”. I respond confused “what?” And she yet again says upset “pick it up”. I’m looking around feeling confused as she’s making this seem that it’s my fault. She looks to her male coworker and in a rude tone she goes “it fell”. I, the customer, had to be the problem solver in this situation. I look at her and say “the fish is still fine could I just get more salsa?” She takes the plate. No one cleans up the salsa, I had to and no one even came to give me a new napkin or apologize for the inconvenience. I have worked at restaurants before and I work in customer service so I am the last person who would want to complain or be an inconvenience. Our staff dinner was over 2 weeks ago and I am still thinking about how negative of an experience I had. The restaurant was also insanely loud I had to yell to communicate. Everyone in our party noticed the loudness. The food was fresh and tasty, however the drinks are not strong at all. I ordered a alcoholic cocktail, the blueberry lavender lemonade and my coworker order the same without alcohol and we tried each others and there was no difference. Unfortunately the bad service left a bad taste in my mouth so it was hard to enjoy the meal. I will not go back or recommend...

The kind of place that makes me think, Why leave the island? My family and I decided to stop in for lunch when staycationing around Cavendish. La Rose offered up a compact lunch menu, a good sign, my wife opted for Seafood Chowder, I chose the P&K Pork belly kimchi sandwich, and my daughter got the Alfredo noodles kids lunch. All three of us were very impressed with our meal. My wife commented that the chowder was thick with generous portions of haddock, salmon, mussels and scallops. My pork belly sandwich was served with a side of incredible potato salad (fyi, I dislike potatoes so this was especially inpressive) that tased of pickle ginger. The pork belly and kimchi was on an obviously fresh bun, and the smoked pork flavours were subtle. They didn't have to resort to over doing sauces or similar. My daughter commented that the Alfredo noodles were so good we had to come back and all of us get the se thing next time. We decided to try the dessert, they had a feature with a sample of all three desserts. Each one (a chocolate smoores cake, strawberries and custard, and caramel carrot cale) was a pleasure, and a stand out example of how to make it right. Fresh fruit, fresh cream, fresh flavours. The staff were attentive and engaged with my young daughter as if she were a grown up, this made the whole lunch memorable for the family. With bistro in the title and food this good you might expect it to be pretentious, but worry not, this is a down to earth spot serving up great food and friendly service. Recommended for anyone in Cavendish for...